Customer Support Representative

Customer Support Representative #26-32301 Up to $18.78 per hour Johnston, IA Onsite Share on Job Description Our client, an Agriculture Products company, is looking for a Customer Support Representative for their Johnston, IA location. Responsibilities: Provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction. Common calls include: General product questions, availability, compatibility Ag, Residential and Commercial Turf, and Golf product issues/complaints Warranty registration, and extended warranty coverage Out of warranty assistance Parts and publications lookups Loyalty Rewards programs Requirements: Skills in interpersonal communications, negotiation, and conflict resolution. Excellent written and verbal communication skills 6+ months experience with customer service/support experience. Proficiency with Microsoft Office products High comfort level and experience with consumer software applications. Ability to work support hours and occasional holidays to support the business. Knowledge of agriculture, turf (mowers) and utility vehicles (preferred) Prior work experience in Agriculture or Technology dealer channels (preferred) Why Should You Apply? Health Benefits Referral Program Excellent growth and advancement opportunities #alljobs #mcb ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. Additional employment notices are available at: Workforce Compliance #J-18808-Ljbffr