It Operations Engineer

Job DetailExperience Level Mid LevelDegree Type Bachelor of Science (BS)Employment Full TimeWorking Type HybridJob Reference 0000017678Salary Type AnnuallyIndustry Real EstateSelling Points Drive impactful IT operations at a forward-thinking technology organization. Enhance service quality and user experience in a hybrid work setting. Develop expertise in cutting-edge systems and modern collaboration tools.Job DescriptionIT Operations Engineer OverviewLead IT operations to ensure seamless system functionality and user satisfaction.Drive innovative solutions for endpoint management and collaboration tools.Collaborate across teams to optimize IT service delivery and performance.Enhance operational efficiency in a dynamic hybrid work environment.Support and improve Microsoft 365, Zoom, Teams Phone, and meeting technologies.Diagnose and resolve advanced networking and cross-platform issues.Contribute to hardware lifecycle management and operational metrics reporting.Participate in change management activities and post-implementation evaluations.IT Operations Engineer Key Responsibilities & DutiesDevelop and maintain secure Windows images and automation scripts.Manage Microsoft Intune or Tanium profiles and compliance policies.Administer Azure Active Directory and on-premises Active Directory systems.Create and refine PowerShell scripts for provisioning and compliance.Troubleshoot complex incidents across endpoints and collaboration tools.Lead device refresh programs and configuration rollouts.Collaborate on access reviews and incident response procedures.Maintain database accuracy and generate operational metrics reports.IT Operations Engineer Job RequirementsBachelor’s degree in a relevant field or equivalent experience.Minimum 3 years of experience in endpoint and systems support roles.Proficiency with Windows 10/11, Microsoft 365, and endpoint hardware.Expertise in Microsoft Intune, Azure Active Directory, and PowerShell scripting.Strong understanding of networking fundamentals, including DNS, DHCP, and VPN.Preferred certifications: Microsoft 365 Endpoint Administrator, Azure Fundamentals, ITIL Foundation.Excellent communication skills for diverse technical and non-technical audiences.Ability to work independently and lead technical initiatives effectively.