Salesforce Admin

Job Title: Salesforce Administrator
Location-Type: Hybrid, Charlotte, NC (3 days onsite / 2 days remote)
Start Date: ASAP or Sept 28th
Duration: Contract, ongoing for the year (contract-to-hire potential)
Compensation Range: $41.00/hr - $45.00/hr W2
Benefits: Eligible for Health, Dental, Vision, and 401K
Visa Sponsorship: Not eligible for visa sponsorship

Job Description:
The client is seeking a Salesforce Administrator to serve as the primary bridge between business users and the Salesforce platform, providing hands-on support, troubleshooting, and user guidance within an actively evolving Salesforce environment.
Job Summary
• Provide day-to-day Salesforce support for business users, with heavy focus on internal sales teams
• Troubleshoot Salesforce issues, research root causes, and identify appropriate solutions related to quotes, data, accounts, and system functionality
• Translate user problems and business needs into effective Salesforce solutions through clear, patient communication
• Determine when an issue can be resolved independently and when escalation is appropriate
• Assist with Salesforce configuration, administration, and screen flow or form builds as needed
• Support the existing Salesforce environment while learning the organization's unique business processes and workflows
• Proactively learn new Salesforce capabilities and identify opportunities to improve the platform as the environment expands

Minimum Requirements:
• Approximately 2-4 years of hands-on Salesforce experience, with strong fundamentals and platform knowledge
• Experience with at least one Salesforce cloud or module, such as Sales Cloud, Service Cloud, Revenue Cloud/CPQ, or Experience Cloud
• Strong troubleshooting and problem-solving skills, with comfort researching issues independently rather than defaulting to escalation
• Excellent communication and customer service skills, with patience and ability to work effectively with non-technical users
• Self-starter who takes initiative, manages their own workload proactively, and demonstrates genuine interest in growing their Salesforce expertise

Preferred Qualifications:
• Salesforce certifications or active Trailhead history demonstrating continued self-directed learning
• Experience with multiple Salesforce clouds or modules, particularly Service Cloud, Revenue Cloud/CPQ, or Experience Cloud
• Familiarity with building screen flows and forms within Salesforce
• Experience with or interest in newer Salesforce capabilities, including Agentforce or AI features
• Telecommunications or similar industry background- not a must have by any means