Data Center and DMZ Network Technology Operations Specialist II

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US . We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India . Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!

Job Title: Data Center and DMZ Network Technology Operations Specialist II




Remote




12 Months




Rate: 75$ to 80$ per hour on W2

Responsibilities

Position Summary

The technology areas of focus for the Data Center and DMZ Network Technology Operations Specialist II includes our Global Data Center and DMZ infrastructure. Technology Operations Specialist II are expected to be well versed in numerous networking protocols, technologies and troubleshooting methodology, including the use of proactive and reactive tools.

Key Responsibilities

Operational Support Tier 2 engineer for our Internal Data Center and DMZ infrastructure support team.

Cisco ASR and ISR routers, Cisco Nexus and Catalyst switches, Arista DCS switches / CloudVision are the main platforms. Technical areas include but are not limited to internet routing, aggregation, distribution and access layer switch and routing.

Lead production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting, and escalate to next level of leadership as needed. Identify service impact, interpret monitors, dashboards, and logs.

Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent, and ensure any necessary follow-ups are scheduled.

Identify possible production failure scenarios, vulnerabilities, and opportunities for improvement, and take ownership of escalation.

Participate in the documentation of application flows, upstream/downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate documents and wikis are up to date and available for use during triage.

Proactive network reviews including, Routine testing of disaster recovery scenarios, identification of vulnerabilities and opportunities for improvement in observability across the network stack.

Mentorship of junior engineers and technical leadership within the team. Work with senior team members to validate impacts and communicate to all stakeholder's technical status updates.

Participate in the documentation of application flows, upstream/downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate runbooks and wikis are up to date and available for use during triage.

Work ad-hoc reports and offline incidents at the direction of the senior team members or leadership.

Promote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures and practices to determine appropriate action.

Adhere to design standards and global design authority processes and procedures.

Assemble professional documents based on existing templates and ability to provide accurate work descriptions with assumptions, and caveats.

Required Qualifications

Expert experience with Network technologies: TCP/IP, IPv4, Layer 2 protocols, Multicast, BGP EIGRP, QoS, UDP, OSPF, Carrier Circuits, Leased Line, Broadband, Direct Internet Access, Tunneling protocols (MACSEC, IPSEC, SSL/TLS, GRE), Routers, Switches, HSRP, ACL, VPN.

Experience with troubleshooting complex networking problems.

Experience with JIRA, Confluence, Agile framework & SCRUM ceremonies.

Understand configuration management with tools such as Forward Networks and HPNA

Experience using (both proactive and reactive) advanced tooling; Inclusive of but not limited to SevOne, Splunk, Netscout, Wireshark, NDC, HPNA, NNMI, OBM, IBM Watson, NSO, etc.

General experience in Network Automation tools and processes

Working knowledge of Python scripting and basic REST API / JSON-based data exchange; exposure to backend frameworks such as Django or Flask is a plus.

Fundamental enterprise networking knowledge across routing, switching, wireless, and basic SD-WAN concepts, with familiarity using monitoring, alerting, or telemetry tools.

Basic Linux environment troubleshooting skills and ability to follow established network designs and operational processes.

Strong communication and team collaboration skills, with a willingness to continue building technical depth in automation and networking.

Self-starter/self-directed, organized and detail oriented.

Strong technical acumen and analytical skills

Excellent client interfacing skills

Strong verbal and written communication skills and ability to work with all levels of management.

Experience aligning actions to business impact and service restoral.

Demonstrates ownership: Is accountable and can hold others accountable (professionally)

Experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours) to successfully interact and communicate on a global level.

This role requires Weekend work

Preferred Requirements

Experience in Networking-related disciplines within a design, implementation, or operations role.

Relevant Industry certifications in Network Technologies.

Cloud or SDN knowledge and experience

Experience with SDN; Cisco ACI, VMware NSX, Arista CloudVision.

Experience with SDWAN, preferred if on CloudGenix

Experience with automation tools such as Python, Ansible, YAML, REST or Django.

Experience working in an Agile environment.

Experience of working within Financial Services (Insurance, Banking, Investment banking).

Experience with other network technologies Firewall, Proxy/Threat Prevention, DDI, Load Balancing, and AAA.

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.