Leadership Development Program

It’s a great time to join AAA The Auto Club Group! Job Type Full time Exempt/Non Exempt Salary Job Description The Car Care Leadership Development program is designed to provide future leaders with the foundation and guidance to operate, lead, and maximize a Car Care Center. Team Members will train with influential leaders in various Car Care locations to ensure all Car Care processes and functions are learned and comprehended. Responsibilities Lead and assist in the customer service and sales process, including but not limited to: customer service, sales, writing and updating repair orders, and digital vehicle inspections Overall operational, budgetary, and financial responsibilities and activities of the Car Care location (i.e., payroll, expense control, shop efficiency) Review financial and sales performance reports and profit/loss statements; implement actionable solutions to obtain performance results within key performance indicators Monitor and maintain company inventory standards Optimize staff performance by providing continuous training, coaching, feedback, and recognition Lead employees to meet expectations of productivity, quality, and customer service standards Document performance issues in accordance with company policies and procedures Prepare staff schedules for adequate coverage to meet member/customer service and repair needs Partner with Area/Regional Manager to recruit, interview, select, and hire an appropriate number of staff to meet business needs Partner with Area/Regional Manager to ensure compensation changes, promotions, demotions, and termination decisions are handled and communicated correctly Maintain the highest level of customer service scores by handling customer complaints immediately, focusing on solutions, and assisting members/customers Actively look for member/customer needs across all business lines; introduce members to other departments Champions safety and ensures the Car Care branch is in compliance with established safety guidelines Conduct investigations for safety incidents; identify with the Safety Manager opportunities for correction or improvement Total Compensation Overview Leadership Development will earn a competitive salary of $55,000 - $80,000 annually with annual bonus potential based on performance. Benefits include: 401k Match Medical Dental Vision PTO Paid Holidays Tuition Reimbursement Parental Leave Weekly Pay Closed on Sunday Five-day work week Required Qualifications High School diploma, GED, or technical school graduate, certification Must possess a valid driver’s license Experience Mechanical aptitude is required. Knowledge And Skills Knowledge of automotive and/or truck systems, tools, and technical resources and training to independently perform a variety of usually basic repairs and maintenance of automobile and truck vehicles. Understand and consistently demonstrate the proper use of equipment and tools used in such repair and maintenance, as well as the need to maintain a clean, safe, and organized work area. Ability to consistently provide exceptional customer service and improve customer service scores. Preferred Qualifications G1-Auto Maintenance & Light Repair preferred State inspection certificate, where applicable AC 609 Certification At least 6 months of customer service and sales experience. Work Environment May experience loud noises and odors intermittently in the shop environment. This position involves standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight) Must have their own tools appropriate for their skill level for use in the center. Must be able to work in the heat, as some locations do not have air conditioning. Fans are present in all facilities. Must be able to maintain working on your feet in a concrete facility for the entire work shift. Attendance Regular and reliable attendance is essential for the function of this job. Equal Opportunity Employer The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Background Check AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position. #J-18808-Ljbffr