Retention Specialist

Your career has a home here. Ready to make an impact with a dynamic, forward-thinking company? As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people‑first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®. POSITION SUMMARY The Retention Specialist is a member of the Customer Operations department and functions as the primary coordinator of lease renewals and resident engagement in the market. ESSENTIAL FUNCTIONS Builds rapport with residents and manages all communication flow related to lease renewals Meets and/or exceeds daily, weekly, and monthly renewal performance and measures Coordinates the timely completion of all lease renewals for review by the Lease processing team Effectively communicates the lease renewal process, month to month, and lease renewal status with residents Has a thorough and detailed understanding of Progress Residential lease renewal process Represents the company to current residents and others in a courteous and professional manner – always putting customer service first Has a strong understanding of Progress Residential lease agreements and can accurately explain them to existing residents in a user-friendly manner Understands customer needs and requirements Understands basic sales techniques QUALIFICATIONS High School graduate required; Associate degree preferred Must have proven inside sales experience Persistent approach with strong customer service skills Strong phone presence and experience facilitating dozens of calls per day Honest, ethical, and able to maintain confidentiality in a business setting when necessary and required Able to multi-task, prioritize, and manage time effectively Able to thrive in a dynamic, fast‑changing, growth environment Fosters teamwork and mutual respect throughout the company Interacts productively in person and through technology with co‑workers, team members, management, and other company personnel daily to accomplish duties and responsibilities Computer literacy; able to comfortably navigate new technology and competency in MS Office Flexible schedule required which may include evenings and weekends based on business needs Bi‑lingual Spanish is a plus Property management experience a plus Previous use of Yardi Voyager a plus What you can expect from us: Competitive Compensation – Including performance-based bonuses that reward your contributions Comprehensive Benefits Package – Medical, dental, vision, parental leave, 401(k) with company match and more Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday Ongoing Learning and Development – Quarterly summits, town hall meetings and continuous training to support your professional growth A Culture that Celebrates You – We believe in collaboration, recognition and having fun while doing important work Employment with Progress Residential is conditional on a satisfactory background and drug screen. Progress Residential is a proud Equal Opportunity employer, m/f/d/v. Privacy Policy: Progress Residential is one of the nation’s largest providers of single-family rental homes in the country, with more than 90,000 homes across the US. #J-18808-Ljbffr