Service Delivery Consultant II - Benefit Delivery

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for managing the delivery and execution of Global Human Resources (GHR) products and programs, which may include Payroll, Benefits, Compensation, Learning and Development (LD), Retirement, Shared Services or Staffing. Key responsibilities include partnering with the HR program design functions to recommend solutions and requirements for new programs. Job expectations include understanding the programs/products, operational requirements, end-to-end processes, and oversight necessary to deliver HR programs successfully and effectively. Service Delivery Consultant II is responsible for supporting all aspects of the Health and Insurance (H&I) and Carrier Management programs and services. The role requires a deep understanding of the administration of H&I programs and managing complex processes involving multiple third-party service providers; along with partnering internally in a heavily matrixed environment. Service Delivery Point of Contact partnering with multiple vendors and internal partners (Benefits Design, Technology, Vendor Management, Business Control, Sourcing, Legal, Communications, Finance, and HR Reporting teams) to ensure processes and services are delivered flawlessly to our teammates Support multiple vendor relationships, monitor their process controls, identifying and ensuring proper risk mitigation routines are in place and followed Support process and technical enhancements, including testing requirements, and implementation of health and insurance programs and initiatives Throughout any enhancement or changes, always keeping the employee experience at the forefront of consideration Identify and interpret trends in data that may impact programs Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy. Responsibilities: Serve as Subject Matter Expert and primary contact for plan vendors and third party administrators, while managing member escalations and driving to resolution Ensure compliance with state and federal regulations including HIPAA, COBRA, ERISA, and other applicable regulations Responsible for ongoing invoice and claim funding reviews and approval, as well as participation in Annual Benefits Enrollment activities Communication of changes and process improvements to appropriate audiences; and updates to POP Tool as required Performs complex analytics, consulting, and process design tasks to support the successful delivery of Global Human Resources (GHR) products and programs Evaluates existing processes, technologies, and routines to drive process improvements Implements controls to mitigate and manage compliance and operational risk Manages a variety of routine to complex operational and strategic activities to ensure programs are executed accurately and effectively, while coaching and developing team members Partners with HR program functions on an ongoing basis to ensure processes meet design requirements Supports larger, complex initiatives by identifying solutions that meet business needs and priorities Required Qualifications: 2+ years of strong Vendor Management experience Strong knowledge of back-office operations and data analysis Strong technical knowledge of system data feeds, data flows, cloud, AI, etc. User acceptance testing experience, preferably HR related applications Strong project management skills, including the ability to prioritize work and meet deadlines while driving competing priorities and multiple tasks concurrently Attention to detail, adept in handling quantitative data and ability to identify end to end impact Relationship management experience including the ability to communicate, influence and coach at the senior leader level Ability to demonstrate facilitation, client service orientation, leadership, influence, teamwork and collaboration Strong oral & written communication skills; ability to articulate complex concepts to a non-specialist audience A team player who thinks and acts cross-functions, proactive and focused on continuous improvement A problem solver with a “can do” attitude, sense of urgency, consultative approach and client service mentality that drives issues through to completion Demonstrates a sense of commitment to work and willingly assumes responsibility for accomplishing objectives Self-starter individual comfortable working independently with flexibility/adaptability Desired Qualifications: 3-5 years Benefit Administration experience Experience working with and managing outsourced services Project and program management experience Skills: Analytical Thinking Critical Thinking Decision Making Payroll Management Process Management Business Operations Management Influence Problem Solving Quality Assurance Strategic Thinking Business Process Analysis Data Governance Executive Presence External Resource Management Policies, Procedures, and Guidelines Management Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NJ - Pennington - 1500 American Blvd - Hopewell Bldg 5 (NJ2150), US - RI - Riverside - 3400 Pawtucket Ave - East Providence Call Center (RI1530) Pay and benefits information Pay range $102,500.00 - $150,000.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - Privacy Statement -