Customer Support Representative-II
ExcelGens, Inc.
Schedule: Saturday Wednesday, 9:00 AM 6:00 PM CST Location: Remote We are looking for an operations/customer support professional to support client's growing Meal Manager program . You will manage daily and hourly quality operations, identify fulfillment issues, execute SOPs, use internal tools, and regularly interact with customers, merchants . Responsibilities: Monitor daily operations and identify fulfillment challenges. Execute and provide feedback on SOPs and operational processes. Resolve customer, merchant, and Dasher issues. Support new pilots and emerging operational initiatives. Collaborate cross-functionally to improve quality and fulfillment. Requirements: Strong verbal communication and attention to detail. Ability to adapt to changing priorities. Experience in account management, customer support, operations, logistics, or delivery . Slack and Zendesk/Salesforce experience required. Last-mile logistics or delivery customer service experience preferred. SQL experience is a plus. Flexibility to adjust the weekly schedule as needed. #J-18808-Ljbffr ExcelGens, Inc.
Vacancy posted 1 day ago
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