Credentialing Assistant - Seasonal (Temporary Role payrolled through 3rd Party Provider)

Credentialing Operations Support

This role supports league-wide credentialing operations for professional soccer events, working directly with the Credentialing Coordinator. The position focuses on administrative coordination, communication, and operational support.

This is a temporary, non-exempt position running from mid-June through Oct. 31, 2026, based on-site at MLS Headquarters four days per week. To ensure a consistent in-office presence that supports collaboration throughout the week, the remote day may not be used exclusively on Mondays or Fridays.

Primary Responsibilities

• Take detailed notes in meetings and track action items
• Schedule meetings and coordinate across departments
• Monitor and organize credentialing inbox; respond to routine inquiries and escalate as needed
• Assist in drafting and distributing internal communications and memos
• Assist in processing credential requests for league staff and external stakeholders in a timely manner ensuring club deadlines are met
• Maintain and update credentialing databases and records
• Support distribution of credentialing information to approved individuals
• Assist with preparation for credentialing operations at league events
• Attend select events to:
• Distribute credentials on-site
• Support credential office operations
• Troubleshoot basic access issues and escalate complex situations
• Prepare and ship credential packages to clubs and stakeholders
• Receive, organize, and track incoming shipments
• Maintain inventory of credentialing materials (lanyards, wristbands, supplies)
• Assist with invoice processing and budget tracking

Education and Experience

• Bachelor's Degree required

Required Skills

• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Clear and professional communication skills
• Comfortable handling high-pressure situations and resolving conflict calmly
• Experience in sports, live events, or credentialing
• Proficiency in Microsoft Office
• Occasional travel may be required for event operations and on-site credential distribution

Desired Skills

• Experience with Smartsheet
• Familiarity with credentialing/accreditation platforms (e.g., Accredit, TicketManager, Cube Credential Builder)
• Experience with Adobe Creative Suite (Photoshop, Illustrator)
• Knowledge of the Spanish Language (business proficiency)
• Knowledge of the sport of soccer

This is a 4-month temporary position. Major League Soccer offers a compensation of $20.00/hr; 40 hours/week. This position is eligible for overtime pay.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.