General Manager - Richmond

Job Description

Job Description

Company Profile:

Diakon Logistics provides white-glove, last-mile delivery solutions for leading furniture and appliance retailers nationwide. Come join our growing company, where we are deeply committed to employee development and fostering an internal promotional structure that rewards dedication and growth. We prioritize investing in our team members, offering clear pathways for advancement from entry-level roles to management positions through comprehensive training and mentorship programs.

 

Job Overview

The General Manager reports to the Regional Manager and oversees daily operations, ensuring compliance, efficiency, and revenue growth in furniture delivery. This role demands a strong leader with an unfailing attitude, proven background in furniture delivery/assembly, and the ability to build team capabilities, foster client relationships, and align with company strategy. They inspire self-development, energize teams, and collaborate cross-functionally to exceed goals while embodying the company's culture.

 

Responsibilities and Duties

• Manage a fleet of independent delivery contractors, including recruitment, weekly performance reviews (service, profitability, claims, compliance), and structured skills checks to maintain and expand capabilities.
• Ensure daily compliance before tendering routes; monitor loadouts, routes, and conduct weekly field audits for client satisfaction and team development.
• Validate and correct in-home appliance/furniture installation procedures.
• Build and maintain client relationships through effective, timely communication, secure additional routes for revenue growth.
• Oversee P&L, including delivery/operating expenses, claims processes, travel, and budget goals.
• Achieve client policies and goals; participate in weekly operations meetings, client calls, and provide location updates to Regional Manager.

 

Skills/Requirements

• Proven leadership and motivational skills to drive performance.
• Hands-on experience in appliance/furniture final-mile delivery, installation, and assembly.
• Strong communication and relationship-building abilities; bilingual (Spanish) highly preferred.
• Ability to thrive in time-constrained, metric-driven environments with quantitative root-cause analysis.
• Proficiency in Excel and MS Office.
• Bachelor's degree and 2-4 years in logistics/supply chain preferred.

 

Salary: $80,000-90,000/year, DOE; plus, benefits and potential for bonus

 

Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match and paid vacations and holidays to full-time employees.