Support Analyst
Virtual Vocations Inc
Providing application support for federal healthcare clients, the full-time Support Analyst will manage support tickets, troubleshoot routine issues, and assist users with navigating digital applications and workflows in a remote environment. Key responsibilities Provide application support through various channels including phone, email, and chat Manage support tickets from intake through resolution, ensuring records are updated Identify recurring problems and collaborate with technical teams to enhance user guidance Required qualifications Bachelor's degree or equivalent combination of education and relevant professional experience Experience troubleshooting web applications and assisting users with business processes Experience managing requests in a ticketing or case-management system Ability to document findings and coordinate escalations effectively Strong customer service skills and the ability to explain technical issues clearly
Vacancy posted 23 hours ago
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