(Korean Bilingual) Senior Training Center Franchise Business Technician

Job Description

Job Description

About the Role

A bakery franchise company headquartered in Fort Lee, NJ is hiring a Senior Bakery Training Specialist. This role leads pre-opening training for new franchise stores, covering product preparation, quality control, and store operations to ensure a successful launch. You will also deliver foundational training for internal employees, manage training center operations, and develop training curricula and materials. The position combines hands-on bakery expertise with training delivery and program development.

Key Responsibilities

Training Delivery

• Deliver comprehensive pre-opening training for new franchise store owners and employees, covering product preparation, quality control, and store operations.
  
• Train store teams on product sales, customer service, and both manual and new products.
  
• Provide instruction on hygiene, frozen dough management, and store quality control.
  
• Train on the proper use and maintenance of kitchen equipment.
  

Training Center Operations

• Establish and manage training schedules and operational plans.
  
• Ensure industrial safety and food safety compliance at the training center.
  
• Manage training center expenses, inventory, procurement, and purchase orders.
  

Curriculum & Documentation

• Develop and update training curricula, manuals, presentations, and guidelines.
  
• Prepare and manage training documents and reports.
  
• Conduct post-training evaluations (surveys, feedback) and analyze training effectiveness.
  
• Plan, design, and continuously improve training programs.
  

Product R&D & Equipment

• Provide product training for new products.
  
• Conduct foundational training for new internal employees.
  
• Develop and test new equipment and small tools.
  

Required Qualifications

• Prior bakery experience.
  
• Knowledge of baking multiple types of bread, and baking and decorating cakes.
  
• Associate or bachelor's degree, or equivalent years of work experience.
  
• 1-2 years of combined experience with food or ingredients and manufacturing.
  
• Knowledge of GMP and HACCP.
  
• Basic understanding of food production fundamentals.
  
• Korean/English bilingual.
  
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint).
  
• Strong verbal and written communication, including the ability to write reports and business correspondence.
  
• Ability to read and interpret procedure manuals and regulatory documents.
  
• Ability to present information and respond to management-level questions.
  
• Detail-oriented with strong record-keeping skills, able to manage multiple priorities with minimal supervision.
  

Preferred Qualifications

• Research and development (R&D) experience in the bakery industry.
  

Compensation & Benefits

• Salary: $90,000 - $120,000 per year
  
• Medical, dental, vision, and life insurance, 100% company-covered from Day 1
  
• Short-term and long-term disability (short-term 100% covered)
  
• 401(k) with 5% match, no vesting period, from Day 1
  
• Free onsite lunch catering or daily lunch allowance through payroll
  
• $50 monthly gym reimbursement
  
• Cellphone reimbursement
  
• Employee discounts (40% off products and services)
  
• Paid time off (generous, increases by tier)
  
• 40 hours of paid family leave each year (family care or volunteer trip)
  
• Paid maternity leave (100% paid for 12 weeks)
  
• Paid secondary caregiver leave (up to 2 weeks)
  
• Paid creative leave (up to 2 weeks, based on years of service)
  
• 11 paid holidays
  
• Talent sharing opportunities
  
• Employee club activities (movie, e-sports, book, sports, and more)
  

Location & Schedule

• Onsite in Fort Lee, NJ.
  
• Full-time.