Accounts Receivable Clerk

ICANotes LLC

Accounts Receivable Clerk

ICANotes is a health tech company founded in 1999 and headquartered in Annapolis, Maryland. It provides a cloud-based Electronic Health Record (EHR) and practice management system built exclusively for psychiatry, therapy, and addiction treatment providers.

About the Role

As an Accounts Receivable Clerk at ICANotes, you will be responsible for handling customer billing inquiries via email and phone, collecting and posting customer payments, and updating customer subscription profiles in Zoho.

What You'll Do

Monitor customer ticket queue and respond to customer inquiries via email and phone
Analyze customer invoices and adjust as needed
Resolve discrepancies with customer payments and account information
Assist in the collections process of past due accounts
Be open to providing feedback around optimizing internal processes
Protect the organization's value by keeping information confidential
Update job knowledge by participating in educational opportunities

Qualifications

Experience in billing or accounts receivable preferred
Experience working with CRM tools preferred
Strong analytical skills and attention to detail
Excellent communication and interpersonal skills
Proficiency in billing and accounting software
Problem-solving skills to address and resolve billing discrepancies
Expertise in auditing and identifying discrepancies in financial records
Previous experience in a customer service or customer facing role
Proficient in PC and data entry skills
Fluent in English

Apply

Vacancy posted 2 days ago

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