Account Management Lead Associate - Accredo - Onsite - Honolulu, HI

Account Management Lead Associate

Join Accredo as an Account Management Lead Associate, where you will help deliver a strong customer experience for payers, prescribers, referral sources, and patients. In this role, you will manage day-to-day client relationships, coordinate service delivery, support implementations, and use performance insights to strengthen client satisfaction, retention, and growth.

Responsibilities

• Manage daily customer relationships by applying strong knowledge of client benefit plans and Accredo product offerings.
• Serve as a primary point of contact for customers and referral sources, responding to inquiries, urgent requests, and escalated issues with clear follow-through.
• Provide proactive consultation, analysis, and issue resolution related to Accredo core services and client needs.
• Execute client benefit requests accurately and on time, including benefit changes, product upsells, new groups, terminations, and escalations.
• Lead new group and product implementations by coordinating internal meetings, timelines, quality standards, and stakeholder alignment.
• Facilitate customer-centered team meetings to review operational performance and align service delivery with client expectations.
• Present Accredo services and performance metrics to customers to support satisfaction, retention, and growth opportunities.
• Collaborate cross-functionally to resolve client issues, support prior authorization needs, and ensure core service delivery.
• Partner with management and team members on strategic sales, marketing, and account management initiatives.
• Build trusted relationships with customers and referral sources to support decision-making, service adoption, and long-term account health.

Required Qualifications

• Current residency in Honolulu, HI.
• Minimum 35 years of experience in account management, client service, healthcare operations, or a related customer-facing role.
• Strong communication, negotiation, and presentation skills.
• Strong analytical and problem-solving skills with ability to resolve complex issues across teams.
• Demonstrated ability to manage projects, timelines, and client expectations using structured processes.
• Strong customer focus with demonstrated commitment to client satisfaction and retention.
• Proficiency with Microsoft Office tools and internet-based applications.
• Ability to travel overnight up to 20% based on business needs.

Preferred Qualifications

• Bachelor's degree in a related field (preferred, not required).
• Experience working with specialty pharmacy, healthcare benefits, or payer relationships.
• Experience supporting implementations, prior authorization workflows, or referral-source relationships.
• Experience contributing to sales growth, upsell opportunities, or strategic account initiatives.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 75,200 - 125,300 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.