Helpdesk Support

Remote Help Desk Support Analyst

Presidio is seeking remote help desk support analysts to provide high-touch, white glove support for end users in a fast-paced environment. This role is focused on user assistance and support rather than advanced troubleshooting or system configuration. Escalation support will be handled by the Presidio PS support team. This team will be working as an extension to Presidio’s engineering team to provide overall support for the migration.

Responsibilities:

• Provide remote support for both Mac and Windows users
• Set up user accounts and reset passwords
• Assist with Wi-Fi connectivity and device setup
• Support hardware and software installations
• Install applications and new software on user devices
• Deliver professional, user-friendly support over the phone and remotely
• Escalate technical issues to the appropriate Presidio support team as needed

Requirements:

• Experience supporting both Mac and Windows environments
• Strong communication and customer service skills
• Professional, polished, and well-spoken demeanor
• Reliable, responsible, and responsive when assisting users
• Experience in a white glove or high-touch support environment preferred
• Ability to work flexible hours when required

Compensation & Benefits (optional verify with a manager):

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.