MVP Rewards Representative

Job Description

Job Description

Experience the fun of working in the entertainment industry at Canterbury Park - home to live horse racing every summer and year round action in our Card Casino, Racebook and Expo Center.

Canterbury Park offers competitive pay and benefits for FT & PT employees; including PT PTO and holiday premium pay. Employees also receive free live racing admission, perks of special events and a variety of local & Canterbury Park discounts.

Job Summary:

The MVP Rewards Representative is responsible for assisting guests, both face-to-face and on the phone, in regards to Canterbury Park programs and activities in a courteous and professional manner. The MVP Rewards Representative will ensure that each guest is welcomed with the highest level of customer service. Responsible for supporting the Company’s mission, vision, and values by providing an unparalleled experience of fun and entertainment.

Essential Duties and Responsibilities:

• Initiate and practice the highest level of customer service by ensuring that new and returning guests are provided with an exceptional experience.
• Engage in meaningful and personalized conversation while assisting customers in making informed choices regarding their Canterbury experience.
• Embrace Canterbury’s core values by having fun and conducting business the Canterbury way!
• Ensure that guests are welcomed into a clean, safe and professional environment by taking ownership and having pride of the overall cleanliness of your work area.
• Review and retain information from the Canterbury Post in order to support and promote all business units by communicating details of marketing promotions and upcoming events.
• Promotes MVP Rewards program to all guests by offering detailed information regarding the benefits of the program.
• Assist with Loyalty Program promotions and maintain kiosks.
• Assist Card Casino team with duties as needed such as pictures of Jackpot winners, assisting players with the electronic dealer assist Black Jack.
• Fulfill general office duties such as, maintaining inventory of office supplies, entering customer data and resolving Lottery complaints.
• Multi-task both verbally and through written communication while receiving messages, returning phone calls and answering incoming phone calls in a timely and accurate manner.
• Identify problems when/after they occur and quickly contact the best department representative to rectify the situation.
• Perform other duties as assigned.

Required Qualifications:

• Ability to work a flexible schedule; including nights, early mornings, weekends, and holidays as dictated by the event calendar.
• Must be at least 18 years old to work in the cardroom.
• Must be able to interact with guests, coworkers, and management in a professional and courteous manner.
• Strong communication and computer skills required.
• Must be a team player willing to work with all departments.
• Canterbury Park conducts pre-employment screening for all positions which includes a criminal background check and verification of work history.
• Must be able to attain a Minnesota Racing Commission (MRC) license.

Preferred Qualifications:

• High School Diploma/GED

Working Conditions and Physical Requirements:

The physical demands described here for the representative must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the essential functions of this job, the employee is occasionally required to stand; walk; sit; and requires frequent wrist and hand use.