Customer Service Representative - State Farm Agent Team Member

Remote Customer Service Representative - State Farm Agent Team Member

As a Remote Customer Service Representative - State Farm Agent Team Member with Matt Cresap - State Farm Agent, you will provide exceptional customer experiences and complete agency tasks that help serve our customers. Prior State Farm agency experience is required. Computers, monitors, and phone will be provided.

We are looking for a full-time Remote Customer Service Associate to join our nationally ranked State Farm Insurance and financial services agency. We are a multi-office agency with two locations (Alpharetta, Ga and Roswell, Ga). We offer a competitive pay (hourly or salary) with opportunities for promotion and increase pay within the organization. Newly hired associate(s) will benefit from proven processes, training, and great teammates. This position does not require extra hours or weekends.

Responsibilities Include:

• Provide prompt, accurate, and friendly customer service to our existing clients.
• Respond to underwriting requests.
• Answer agency inbound calls.
• Add additional lines of insurance at customer request.
• Identify gaps in coverage and offer products to properly protect customers.
• Assist in contacting customers to get signature documents returned.
• Attach documents.
• Assist with general customer questions.
• Assist in answering phones.
• Assist agent and sales associates complete tasks as directed.

Requirements:

• Pass a state and federal background check that we conduct prior to hire.
• Must have or be willing to obtain property and casualty license (we help with this).
• Must be dependable.
• Must be proficient with computer functions and have excellent communication skills.
• Good work ethic and good energy.
• Can adapt to change throughout tenure and be coachable.

Compensation: $38,000.00 - $55,000.00 per year

About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, and Renters Insurance.
• Our office is located in Alpharetta, GA.
• Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
• We currently have 10 team members at our agency.
• We have 42 years of combined insurance experience in our office.
• Our agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, Senior Vice President's Club, Silver Scroll, Bronze Tablet, and New Agent Program Qualifier.

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.