First Impressions Specialist - Tolleson Building

First Impressions Specialist / Tolleson Family Activity Building

To create a welcoming and hospitable experience for every guest, member, and caller by providing exceptional service, helpful information, and meaningful connections to the ministries and mission of HPUMC.

Reports to: Sr. Director of Guest Experience

Ministry Exemption: No

FLSA Status: Non-exempt

Campus: Mockingbird Tolleson

Working Hours: Usual working hours for this part-time position are Monday-Thursday. During certain times of the year additional hours may be necessary to meet the demands of the job. All church staff will be asked to support and serve for religious holidays and worship services including Christmas Eve and Easter.

Anticipated Schedule: Monday - Thursday - 8:30 am - 1:30 pm*

*Working hours/time of day may be adjusted as needed to meet ministry and program needs

Responsibilities include:

To deliver an exceptional guest experience at HPUMC:

1. Warmly welcome and greet every guest who enters the Tolleson building, creating a hospitable and inviting first impression.

2. Provide accurate information about HPUMC's ministries, programs, events, and services to guests and callers.

3. Assist guests in navigating the campus and locating their destination.

4. Maintain a clean, organized, and welcoming lobby environment that reflects HPUMC's commitment to hospitality.

5. Answer and direct incoming phone calls

Education: Some College

Experience: Previous customer service experience highly preferred

Other Qualifications:

• Effective Communication - Excellent verbal communication and active listening skills
• Professionalism - Good first impression, professional appearance and attitude, on-time arrival
• Interpersonal Aplomb - Collaborates easily and can gracefully handle tense situations
• Multitasking Capabilities - Manage lots of activity without getting flustered, capable of problem-solving

Preferred Software Experience:

• G Suite (Google, Gmail, Calendar, etc)
• Espace - Calendar Management software

Physical Demands:

• Sitting Standing Walking Seeing Hearing
• Speaking Lifting/carrying up to 10 pounds Fine Motor Skills

Other Qualifications: Must be a committed Christian comfortable working in a United Methodist church environment. Our employees are called to lead a life that becomes the gospel, and we expect them to exhibit appropriate demeanor both on and off the job.

July 2026