Information Technology Support Specialist

JOB SUMMARY

Veridian Healthcare is hiring an IT Support Specialist to work on-site at our Gurnee office. This hands-on role keeps day-to-day technology running smoothly for office staff — desktops and laptops, the local network, printers, and other peripherals. The ideal candidate is a practical problem-solver who enjoys helping people, communicates clearly with non-technical staff, and can work independently supporting an office IT environment.

KEY RESPONSIBILITIES

• Provide first-line support for desktops, laptops, and mobile devices: setup, troubleshooting, OS/software updates, and hardware repairs

• Maintain and troubleshoot the office network (LAN/Wi-Fi), including switches, routers, and cabling

• Install, maintain, and resolve issues with printers, scanners, and other office peripherals

• Set up and manage user accounts, permissions, email, and workstation imaging

• Monitor backups, antivirus/endpoint protection, and apply security patches and updates

• Respond to and resolve help desk tickets in a timely manner, documenting issues and resolutions

• Identify recurring or manual IT tasks and recommend or build automation/scripted solutions to reduce repetitive work and improve reliability

• Coordinate with external vendors (ISP, hardware/software vendors, managed service providers) on repairs, replacements, and escalations

• Support conference room and video conferencing equipment

• Handle IT onboarding/offboarding for employees, including hardware setup and account provisioning/deprovisioning

• Maintain an inventory of IT equipment and supplies

• Follow company IT policies and healthcare data security/privacy requirements (e.g., HIPAA)

• Escalate complex issues to corporate IT or network teams as needed

CROSS-FUNCTIONAL PROBLEM SOLVING

• Troubleshoot operational, system, and process issues impacting customers and warehouse operations (e.g., fulfillment)

• Lead and/or support the development of key EDI initiatives

• Lead root-cause analysis and corrective action efforts for internal applications and hardware

• Ensure process changes are sustainable and measurable

CHANGE MANAGEMENT & TRAINING

• Train users on new business processes and technology tools

• Document procedures and best practices

• Help departments adapt to new systems, reporting structures, and operating models

• Promote a culture of continuous improvement and accountability

QUALIFICATIONS & REQUIREMENTS

• High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred

• 2+ years of hands-on experience in an IT support or help desk role

• Working knowledge of Windows desktop OS, Microsoft 365, and basic Active Directory administration

• Experience troubleshooting LAN/Wi-Fi networks, printers, and common office peripherals

• Familiarity with basic networking concepts (IP addressing, DHCP, DNS, VPN)

• Strong troubleshooting, communication, and customer service skills

• Must be able to pass a background check, consistent with healthcare industry requirements

PREFERRED QUALIFICATIONS

• CompTIA A+, Network+, or similar certification

• Experience supporting IT in a healthcare or other regulated environment, with familiarity with HIPAA requirements

• Experience with help desk ticketing systems (e.g., ServiceNow, Freshservice)

• Experience writing scripts (e.g., PowerShell, Python, or similar) to automate routine IT tasks

• Exposure to mobile device management (MDM) and basic server or cloud administration

WORK ENVIRONMENT & SCHEDULE

• This is a full-time, on-site position based at our Gurnee, IL office (not remote or hybrid). Standard hours are Monday through Friday during business hours, with occasional flexibility needed for after-hours maintenance or urgent issues. The role works primarily in an office environment and includes periodic bending, lifting, and moving around the office to install or service equipment.