Technical Support Representative
$65k - $90kFull-time
Careerscape
Careerscape is supporting a client opening for a Remote Entry-Level Technical Support Representative. This role focuses on assisting customers and internal users with technical issues, troubleshooting software and hardware problems, documenting support requests, resolving common IT concerns, and delivering excellent customer service in a fully remote environment.
This is an excellent opportunity for someone who is analytical, detail-oriented, and interested in building a career in technical support, information technology, customer service, or IT operations.
The Technical Support Representative will work closely with customers, IT teams, department managers, and internal stakeholders to resolve technical issues, document support cases, escalate complex problems, maintain accurate records, and ensure a positive support experience.
This role is ideal for candidates interested in technical support, help desk services, customer support, or information technology.
Responsibilities
- Respond to customer and employee technical support requests
- Troubleshoot hardware, software, and application issues
- Document support cases and maintain accurate service records
- Provide remote assistance through phone, email, and chat
- Escalate complex technical issues to senior support teams
- Install, configure, and support software applications
- Assist users with password resets and account access
- Maintain knowledge of company products and services
- Follow established troubleshooting procedures and service standards
- Collaborate with internal teams to resolve technical issues
- Monitor support tickets and provide timely updates
- Perform additional technical support and customer service duties as assigned
Requirements
- High school diploma or equivalent required
- Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred
- 0–2 years of experience in technical support, customer service, help desk, IT support, or related roles
- Strong organizational and time management skills
- Excellent attention to detail and problem-solving abilities
- Good written and verbal communication skills
- Proficiency with Microsoft Windows, Microsoft Office, and basic computer troubleshooting
- Ability to work independently in a remote environment
- Strong customer service and analytical skills
- Professional, dependable, and solution-focused mindset
Benefits
- Fully remote work flexibility within the United States
- Competitive entry-level compensation
- Medical, dental, and vision insurance
- Paid time off, holidays, and sick leave
- 401(k) retirement savings plan
- Paid training and onboarding
- Performance-based bonuses
- Professional development and certification assistance
- Career growth into IT Support Specialist, Help Desk Analyst, Systems Administrator, Technical Support Engineer, or IT Operations Specialist roles
- Collaborative and supportive remote work environment
Job Type: Full-Time | Work Type: Remote | Industry: Information Technology | Experience: Entry
Vacancy posted 7 days ago
Similar jobs that could be interesting for youBased on the Technical Support Representative in New York State vacancy
$15 - $25 per hour
Sistribution of letters, as opposed to using 'Content here, content here', making it look like readable English. Many desktop the cites of the word in classical literature, discovered the undoubtable Sistribution of letters, as opposed to using 'Content here, content here...SuggestedVertical Edge Corporation
New York, NY2 days ago- ...following is an overview of the role and what we are looking for in a successful candidate. Position Overview & Purpose The Technical Support Representative provides frontline technical assistance to customers by diagnosing service issues, troubleshooting network‑related...SuggestedContract workLocal areaFlexible hoursNight shift
LiveOak Fiber
Florida, NY1 day ago - ...What you’ll do: The Technical Support Representative is responsible for handling incoming calls, emails, and chat requests received via direct contact or the Technical Support line. Shift Hours: Monday‑Friday 12:30 pm‑9:00 pm EST As a Technical Support Representative,...SuggestedWork at officeMonday to FridayShift work
Tobii DynaVox
New York, NY1 day ago $25 - $34 per hour
...About the job Technical Support Representative Job Summary: Join Our Team as a Technical Support Representative! Are you passionate about technology and love helping others succeed? We are looking for a Technical Support Representative to deliver exceptional...SuggestedHourly payRemote workSweve Tech LTD
New York, NY1 day ago$22 per hour
...Pet Insurance, Flexible Spending Accounts, and other programs. The Opportunity We are seeking a dynamic and motivated Technical Support Representative to provide initial assistance and troubleshooting to our partners. The ideal candidate will excel in multi-tasking and...SuggestedRemote workWork from homeMonday to FridayFlexible hoursShift workSyncro Services Inc
New York, NY3 days ago$40 - $50 per hour
...About the job Technical Support Representative Technical Support Representative (Remote USA) | $40-$50 per Hour Are You the Go-To Person for Tech Issues? At Bridgepoint Works , we believe that seamless technology is the backbone of great engineering. We're...Hourly payRemote workBridgePoint Works
New York, NY22 hours ago- ...ensure compliance, and boost productivity through real time insights and rapid response workflows. About the Role As a Technical Support Representative, you will assist our partners and customers in resolving issues and provide training and support to help facilitate...Remote work
SmartSights group
New York, NY3 days ago - ...Please note: This is not an IT or Software Support role. This position focuses on hardware support for WAZER waterjet machines... ..., engineers, and makers everywhere. We are looking for a Technical Support Representative who is curious, mechanically inclined, and eager to help...Temporary work
WAZER Inc
Yonkers, NY4 days ago - ...technology. Our global network of talent is supported by physical office hubs and virtual... ...and documentation to ensure the technical success of these initiatives. Some travel... ...committed to building a diverse workforce that represents the communities we serve. We welcome...Work at officeRemote workFlexible hoursShift work
Foundant Technologies
New York, NY3 days ago $25 - $37 per hour
...About the job Technical Support Representative At Zephyrus Engineering LimitedThe Technical Support Representative serves as the primary point of contact for clients seeking technical assistance with our services. This role involves diagnosing issues, providing solutions...Hourly payFull timeRemote workMonday to FridayFlexible hoursZephyrus Engineering Limited
New York, NY2 days ago- ...in private funding to build more than 2,500 miles of fiber-optic infrastructure. We’re looking for a motivated and inspiring Technical Support Specialist to join our customer-facing team in Kingston. This role is interesting because you have a passion for technology and...Local areaRemote work
$17 per hour
Job Details Job Location: Service Lane eAdvisor - Troy, MI 48084. Technical Support Representative. About this role This role is ideal for individuals that are passionate about Computer Science, Information Technology, or a related field and are looking to gain hands‑on...ApprenticeshipWork at officeLocal areaRemote workMonday to Friday- ...and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team. The Technical Support Technician position will be a key position within GoNetspeed's Network Operations Center. This candidate will be responsible...Work experience placementWork at officeFlexible hoursNight shift
GoNetspeed
Rochester, NY3 days ago $18.5 per hour
...Job Description Job Description Technical Support Representative At Kelly®, we believe in supporting those who want to keep growing, learning, and evolving. We’re excited to offer a new opportunity for a Technical Support Representative to join a premier pharmaceutical...Hourly payLong term contractContract workTemporary workWork at officeLocal areaMonday to FridayKelly Services
Rochester, NY1 day ago- ...for IT Help Desk Technicians to join Team Mavis at our Operation Support Center in White Plains, NY . With over 2,000 retail locations... ...help support our users and our network. Duties will include technical and operational IT troubleshooting and resolving store issues,...Weekly payWork experience placementLocal areaRemote workWeekend work
Mavis Tire Supply
White Plains, NY3 days ago $60k - $80k
...Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment.... ...and Networking experience is an asset IT System Administrator technical degree/background is an asset Experience with tools such as JIRA...Work at officePVH (Tommy Hilfiger/Calvin Klein)
New York, NY2 days ago- ...technician will ensure the technology infrastructure across campuses is operating at a high level and provide timely, professional support to end‑users. Responsibilities Systems Support Fully support Google Workspace and Microsoft Azure Environments Support PaperCut Print...Full timeWork at officeWeekend work
Divine Savior Academy
Florida, NY1 day ago - ...We are seeking a dedicated and customer-focused Tier 1 Help Desk Technician to join our IT support team. The ideal candidate will provide first-line technical support for hardware, software, and network-related issues. As the initial point of contact for users seeking...Work at office
Nimblercm
Sodus, NY22 hours ago $22 - $26 per hour
...central point of contact from which users throughout the organization may request technical assistance with hardware or software. This position is 90% telephone and remote tool support. On occasion the Help Desk team supports walk ups, and/or staff located at the assigned...Hourly payContract workWork at officeRemote workNight shiftUltimate Staffing
New York, NY2 days ago- ...troubleshooting network issues. ~ Cisco certifications preferred. ~1-3 years of technical experience required ~1-3 years of customer service experience required ~ International customer support experience preferred. ~ Ability to converse with users in Spanish and...Remote work
GLC Business Services
Rochester, NY1 day ago $60k - $80k
...Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment.... ...and Networking experience is an asset IT System Administrator technical degree/background is an asset Experience with tools such...Work at officeKonrad
New York, NY4 days ago- ...is seeking a Help Desk Specialist to be the first point of contact for employees and customers, delivering prompt and professional technical assistance across phone, email, chat, and remote tools. You will troubleshoot hardware, software, networking, and system issues,...Remote work
North Texas Custom Roofing and Construct
New York, NY22 hours ago $28 - $30 per hour
...A dynamic IT solutions provider is seeking a proactive Level 1/2 IT Support Specialist in New York. You will provide essential support to internal users and troubleshoot various technical issues. Ideal candidates should be experienced in IT support, possess strong customer...Contract workPhaxis
New York, NY22 hours ago- ...A technology service provider in Town of Florida, NY is seeking a Tier 1 IT Customer Support Specialist to be the first point of contact for users facing technical issues. Responsibilities include troubleshooting hardware and software problems, managing support tickets...
Lever Test 11
Florida, NY4 days ago - ...Job Title: Tech Support Specialist Position Type: Full-Time, Remote Working Hours: U.S. client business hours (with flexibility for shifts... ...seeking a Tech Support Specialist to provide timely, effective technical assistance to customers and internal users. This role involves...Full timeRemote workShift workWeekend work
Pavago
New York, NY3 days ago $45k
...SUMMARY The IT Help Desk Technician serves as the primary point of contact for technology support for faculty, staff, and students at the College. This position provides first level technical assistance, troubleshooting, and customer service for computer hardware, software,...Remote workClinton Community College
Plattsburgh, NY22 hours ago- ...A federal service provider is seeking experienced Help Desk Staff to provide technical support and resolve customer issues. Ideal candidates have over 5 years of IT support experience and strong problem-solving abilities. Responsibilities include troubleshooting, customer...Remote work
PingWind Inc
New York, NY3 days ago - A technology support service provider is seeking a Help Desk Associate to provide remote technical support for their computer network. The ideal candidate will have experience in workstation support and strong customer service skills. Responsibilities include troubleshooting...Hourly payFull timeRemote work
HR Prospect LLC
New York, NY22 hours ago - ...more details about this job. We are looking for a hands‑on IT Support Specialist to support daily IT operations across our New Jersey... ...issues efficiently What We’re Looking For Basic IT support or technical experience (internships or part‑time experience welcome) Familiarity...Part timeInternshipWork at office
Austin Community College
New York, NY4 days ago $18 - $22 per hour
...A philanthropic consulting firm is seeking a Help Desk consultant in New York, NY, to provide comprehensive technological support to staff. Responsibilities include maintaining IT infrastructure, supporting hardware and software, and managing the company's intranet via...Hourly payFull timeWellspring AdvisorsNew York, NY
New York, NY4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Representative. Be the first to apply!
Related searches
- technical analyst New York State
- technical support analyst New York State
- service desk assistant New York State
- IT help desk technician New York State
- desktop support analyst New York State
- IT assistant New York State
- mri tech aide New York State
- helpdesk support technician New York State
- application support technician New York State
- help desk assistant New York State