Technical Support Representative
SmartSights group
SmartSights is a global leader in industrial analytics, alarm notification, and automated reporting software. We are trusted by manufacturers and critical infrastructure providers around the globe to reduce downtime, ensure compliance, and boost productivity through real time insights and rapid response workflows. About the Role As a Technical Support Representative, you will assist our partners and customers in resolving issues and provide training and support to help facilitate our global growth objectives. The successful candidate will be resourceful, self-motivated, and responsible for handling both telephone and email support requests. We are looking for candidates with a strong communication, reasoning, and technical support background. If you are someone who possesses a strong work ethic, can act without being told, have meticulous attention to detail, and aren’t afraid to think outside the box, then you will be a great fit in our company. You will need to present yourself professionally whether it is on the phone, in-person, or when responding to emails. Organizational skills are crucial to keeping track of issues and working efficiently. You will work with Product Management, Engineering, Channel Sales, and System Integrators to ensure we deliver not just support, but expertise. This position is open to candidates located within the United States. The role is scheduled to cover standard operating hours of 8:00 a.m. – 5:00 p.m. PST and is responsible for managing support volume for customers on the U.S. West Coast, as well as in Australia and Asia, ensuring timely response and reliable service across multiple time zones. Responsibilities and Duties Resolve customer issues utilizing phone, email, and TeamViewer remote sessions, with exceptional customer relationship and ticket management skills Manage and contribute to our online knowledge base Identify and report software bugs Collaborate with Product Management and Software Development teams to resolve customer issues Write new technical documentation, support articles, and record how-to videos Offer technical training of customers as needed Other duties as required Qualifications and Skills Excellent verbal and written communication skills Time management and prioritization skills Bachelor of Science degree in Computer Science or an Engineering discipline. Minimum of 2 years’ experience in a product support role Strong customer service and critical thinking/troubleshooting skills Knowledge of Windows Server and Desktop Operating Systems Knowledge of Microsoft Excel Experience with network configurations Nice to Haves Experience working with automation vendors (GE, Rockwell Automation, Schneider Electric, Wonderware, ABB, Siemens, etc.), industrial software vendors, systems integrators, or industrial distribution channels Experience with troubleshooting hardware for use with software SQL Server, IIS, and Domain/AD experience Experience with Voice technologies such as VoIP Competitive salary & bonus structure Remote first company Competitive insurance (medical, dental, vision, STD, LTD, basic and voluntary life insurance) 401(k) plan with a company match SmartSights is an equal opportunity employer. We celebrate and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr
$22 per hour
...Pet Insurance, Flexible Spending Accounts, and other programs. The Opportunity We are seeking a dynamic and motivated Technical Support Representative to provide initial assistance and troubleshooting to our partners. The ideal candidate will excel in multi-tasking and...SuggestedRemote workWork from homeMonday to FridayFlexible hoursShift work$40 - $50 per hour
...About the job Technical Support Representative Technical Support Representative (Remote USA) | $40-$50 per Hour Are You the Go-To Person for Tech Issues? At Bridgepoint Works , we believe that seamless technology is the backbone of great engineering. We're...SuggestedHourly payRemote work- ...technology. Our global network of talent is supported by physical office hubs and virtual... ...and documentation to ensure the technical success of these initiatives. Some travel... ...committed to building a diverse workforce that represents the communities we serve. We welcome...SuggestedWork at officeRemote workFlexible hoursShift work
$25 - $34 per hour
...About the job Technical Support Representative Job Summary: Join Our Team as a Technical Support Representative! Are you passionate about technology and love helping others succeed? We are looking for a Technical Support Representative to deliver exceptional...SuggestedHourly payRemote work$25 - $37 per hour
...About the job Technical Support Representative At Zephyrus Engineering LimitedThe Technical Support Representative serves as the primary point of contact for clients seeking technical assistance with our services. This role involves diagnosing issues, providing solutions...SuggestedHourly payFull timeRemote workMonday to FridayFlexible hours- ...Job Title: Technical Support Representative Employment Type Direct Hire Location Hudson County, New Jersey Position Summary The Technical Support Representative provides high‑quality technical assistance to customers by answering product inquiries, managing return authorizations...Work at officeLocal area
- What you’ll do: The Technical Support Representative is responsible for handling incoming calls, emails, and chat requests received via direct contact or the Technical Support line. Shift Hours: Monday‑Friday 12:30 pm‑9:00 pm EST As a Technical Support Representative...Work at officeMonday to FridayShift work
- ...at 4:00 AM MAJOR RESPONSIBILITIES AND DUTIES Help Desk and User Support Answer inbound telephone and email desktop and systems support... ...resolution timeframe. Identify areas for process improvement; technical and procedural. Perform routine patching and maintenance on user...Work experience placementWork at officeRemote work
- ...A dynamic IT company in the United States is seeking a dedicated Help Desk Technician to provide timely and effective technical support to internal users and clients. Responsibilities include diagnosing and resolving technical issues, assisting users with account setups...Remote workFlexible hours
$28 - $30 per hour
...A dynamic IT solutions provider is seeking a proactive Level 1/2 IT Support Specialist in New York. You will provide essential support to internal users and troubleshoot various technical issues. Ideal candidates should be experienced in IT support, possess strong customer...Contract work$20 - $24 per hour
...services provider is seeking a remote Service Desk Technician for a long-term contract. This role involves providing technical assistance and support for employees, ensuring the resolution of time-sensitive IT incidents. Responsibilities include managing support tickets...Hourly payLong term contractRemote workShift work- A technology support service provider is seeking a Help Desk Associate to provide remote technical support for their computer network. The ideal candidate will have experience in workstation support and strong customer service skills. Responsibilities include troubleshooting...Hourly payFull timeRemote work
- ...Learfield is seeking an IT Support Technician I to ensure reliable IT operations so end users can complete business tasks. You will handle end-user requests, install and configure PCs, and oversee the desktop environment, using ServiceNow and Bomgar as needed. Responsibilities...
$45k - $50k
...Job Title IT Helpdesk Support Technician Department & Reporting Department: Infrastructure & Technology Reports to: Director, Infrastructure... ...needs via helpdesk ticket or phone request, quickly assess the technical support needed, and find a solution. Perform basic computer...Work at officeRemote workNight shiftRotating shiftWeekend work$93.2k
...– Salary: $93,200.00 per year (Full‑time) Provide broad‑based support to the Municipality Credit Union user community. Support existing... ...network. IT Help Desk Technician – Netflix (Remote) Provide technical support to employees. Maintain high performance and efficiency...Full timeContract workWork at officeImmediate startRemote work- ...more details about this job. We are looking for a hands‑on IT Support Specialist to support daily IT operations across our New Jersey... ...issues efficiently What We’re Looking For Basic IT support or technical experience (internships or part‑time experience welcome) Familiarity...Part timeInternshipWork at office
- ...Position Description The IT Help Desk Technician II serves as an advanced technical resource within the IT support team, responsible for resolving escalated technical issues that require deeper troubleshooting and analysis. This individual plays a critical role in ensuring...For contractorsLocal areaRemote workWeekend workAfternoon shiftEarly shift
$18 - $22 per hour
...A philanthropic consulting firm is seeking a Help Desk consultant in New York, NY, to provide comprehensive technological support to staff. Responsibilities include maintaining IT infrastructure, supporting hardware and software, and managing the company's intranet via...Hourly payFull time- ...Job Title: Tech Support Specialist Position Type: Full-Time, Remote Working Hours: U.S. client business hours (with flexibility for shifts... ...seeking a Tech Support Specialist to provide timely, effective technical assistance to customers and internal users. This role involves...Full timeRemote workShift workWeekend work
$48k - $72k
...diverse businesses ( around the globe, chances are, we have something special for you. SUMMARY OF JOB RESPONSIBILITIES The Technical Support Representative will provide to customers, both external and internal, a primary contact for the exchange of technical assistance and...Casual workWork at officeLocal area- ...A leading IT services provider is seeking a Telcor Support Analyst to provide advanced application support and ensure successful connectivity between laboratory instruments and the MEDITECH system. This entry-level position focuses on validating device integration and...Full timeRemote work
- ...Help Desk Technician to join our growing team at Kyu IT, which supports multiple businesses within our corporate group, situated... ...coming into the IT helpdesk. Troubleshoot and resolve basic technical issues across hardware and software. Set up and configure desktops...Work at officeRemote workWork from homeFlexible hours
- ...investment banking firm based in Midtown Manhattan, is seeking an IT Support Consultant to join their team. This person will work closely... ...support day-to-day technology operations and provide hands-on technical support to employees across the organization, including senior...Remote work
$24 - $34 per hour
Field Technical Support Representative At HP, you’ll have a chance to create tools, technology, and solutions that reshape the way the world works in the future. If you’re looking to join a company that allows you to connect with a network of professionals eager to support...Hourly payTemporary workWork experience placementLocal areaRemote workFlexible hours$101.18k - $119.78k
...Technical Data Analyst Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers... ...summarize findings to "tell the story behind the numbers". Support U.S. Claims compliance with governance related directives and assist...Local area- ...1 day remote per week) Managers data and reporting team in the COO office. This is in the data and reporting team. It supports a few things - 1) the CRM users- called OneBanker (customized version of SalesForce) 900 bankers use this in the us candida Brazil...For contractorsLive inWork at officeLocal areaImmediate startRemote work1 day per week
- ...Technical Business Analyst Location: New York City Long Term Contract Roles and Responsibilities: Experience as a Business Analyst, preferably in compliance or regulated environments Strong experience creating business requirements documents (BRDs)...Long term contractWork at office
- ...Square Solutions Transforming potential into performance. Role: Technical Business Analyst – Data/ETL Location: Remote (United States)... ...Security Master domains. Analyze and interpret Aladdin data models to support data ingestion and export workflows. Write and optimize SQL and...Contract workFor contractorsRemote work
$58.75 per hour
...75/hr - $58.75/hr Cullerton Group has a new opportunity for a Technical Business Systems Analyst 2 . The work will be done 100% remotely... ...Job Summary We are seeking a skilled and proactive Salesforce Support Analyst to provide technical support for Salesforce communities...Permanent employmentContract workRemote work- ...Technical Business Analyst Team Profile: Legal Compliance & Corporate Governance (LCG) Technology provides operational controls and... ...the firm's resilience to threats and fraudulent behavior. Our support of critical business functions extends to archival & records management...Work experience placement
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