IT Support Engineer

About Us:

Monarch is a powerful, all-in-one personal finance platform designed to help make the complexity of finances feel simple again. Since launching in 2021, we've become the top-recommended personal finance app by users and experts. Our goal? To take the stress out of finances so our members can focus on what truly matters.

We are a team of do-ers led by experienced entrepreneurs who are passionate about helping our members reach their financial goals. We are hyper focused on building a product people love and continuing to evolve based on user feedback.

As a fully remote company (even before COVID!), we welcome applicants from almost anywhere. Our team collaborates synchronously mostly from 9 AM - 2 PM PT and embraces asynchronous work to stay connected across time zones.

Join us on our mission to transform lives by simplifying money, together.

The Role:

Monarch is seeking an IT Support Engineer to join our team during a period of hyper-growth. Reporting directly to the IT Manager, you will own day-to-day IT support for Monarch teammates while improving the systems, documentation, automations, and access workflows that keep the company moving quickly and securely.

You will be a key partner to People, Security, and Business Ops to ensure onboarding, off-boarding, device security, and SaaS access are reliable, auditable, and scalable. As we scale rapidly following our Series B and continued subscriber growth, you'll play a critical role in building a world-class IT foundation for a fast-moving fintech company.

What You'll Do:

• Own IT support operations - serve as the initial point of contact for hardware, software, and access requests across our fully distributed team, triaging and resolving issues efficiently with a high standard for response time and quality.
• Build Scalable Automations and AI Workflows - build and maintain automations and AI workflows using tools like Okta Workflows, n8n, OpenAI, Claude and similar platforms to streamline provisioning, requests, and routine operational work.
• Administer core SaaS tools and access management - manage and improve user provisioning, de-provisioning, and identity governance across Monarch's software stack (Google Workspace, Slack, Notion, and others) through Okta and ConductorOne, partnering closely with HR and Ops on onboarding and off-boarding workflows.
• Support and strengthen our security posture - help implement and maintain IT security best practices including endpoint protection, SSO/MFA enforcement, and compliance with data privacy standards.
• Manage device lifecycle and MDM - oversee procurement, configuration, deployment, and off-boarding of employee devices through our MDM platform (Kandji) and logistics partners, ensuring security and compliance at every stage.
• Identify opportunities to scale and improve - proactively spot inefficiencies in our IT processes, recommend and deploy tooling improvements, and help build scalable documentation and self-service resources as the team grows.

What You'll Bring:

• 3+ years of hands-on IT Support, Engineering, and/or Systems Administration experience (preferably in a remote or distributed environment) .
• Experience supporting and administering MacOS devices, common SaaS tools, and employee endpoints in a cloud-first environment (experience with Kandji/Iru strongly preferred) .
• Working knowledge of Identity and Access Management (IAM) and Identity Governance Administration (IGA) concepts such as SSO, SCIM, least privilege, role-based access, provisioning, and de-provisioning (Okta experience required) .
• Demonstrated ability to develop complex automations using Okta Workflows , n8n , or similar iPaaS/automation tools as well as incorporating and working with 3rd party apis.
• Strong verbal and written communication, strong customer service instincts, and the ability to manage multiple requests with clear prioritization.
• Comfort operating in a security-conscious environment, including device compliance work, access audits, and partnering with Security on process and controls.
• A proactive, continuous-improvement mindset. You look for root causes, document what you learn, and reduce repeat issues over time.
• Experience within a high-growth B2C or SaaS startup environment

Nice to Haves:

• Experience working with and administering Identity Governance (IGA) tooling (ConductorOne, Lumos, etc.), support ticketing tools (Jira Service Management, ServiceNow, etc.), Project Management software (Linear, Jira, Asana, etc.), Documentation platforms (Notion, Confluence, etc.), Security tooling (Cloudflare, Crowdstrike, 1Password, etc), and other internal collaboration tools (Slack, Zoom, Google Workspace)
• Experience running license audits and SaaS access cleanup projects across a growing tool stack.
• Experience improving onboarding/offboarding workflows in partnership with People Ops and Business Ops.
• Comfort with lightweight scripting (Bash, Python, etc.) to complement iPaaS automation and MDM use cases.
• Experience in fintech or financial services with exposure to data privacy and compliance considerations (SOC 2, PCI-DSS, etc.)
• CompTIA A+, Okta Admin, or other relevant IT certifications

Typical Process:

• Recruiter Video Call
• Hiring Manager Video Call
• Take Home Assignment
• Virtual "onsite" round consisting of 2-4 rounds
• Reference Checks
• Offer!

Benefits :

• Work wherever you want! As a fully remote company with no central office, we want you to work wherever you are happiest and most productive. Whether that's out of your home, a co-working space, or elsewhere.
• Competitive cash and equity compensation in a hyper growth, early stage company .
• Stipend to set-up your ideal working environment.
• Competitive Benefit Plans for employees based on your location (e.g. in the US we offer: Medical, dental and vision benefits and the ability to contribute to a 401k plan).
• Unlimited PTO.
• 3 day weekend every month! We take off the "First Friday" every month to focus on rest, recuperation, or just having fun!

Equal Opportunity & Non-Discrimination

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy and gender identity), sexual orientation, age, marital status, veteran status, disability status, or genetic information.

Applicant Notices

California & San Francisco: Pursuant to the California Fair Chance Act and the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for employment. We comply with all applicable fair chance hiring laws.