Assistant General Manager

Job Description

Job Description

Hampton Inn and Suites Downtown Kansas City Crossroads is seeking an outgoing, people-oriented, strategic leader for our Assistant General Manager role. In this role, you'll have the opportunity to showcase your leadership and organizational skills while creating exceptional customer and employee experiences, all while enjoying a competitive salary and benefits package.

ABOUT US: At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H.

• PASSIONATE – Passionate with the spirit to serve.
• EXCELLENCE – Committed to excellence that inspires results.
• ADAPTABLE – Adjust, adapt, and overcome.
• COMMUNITY – Creators of a collaborative community invested in growth.
• HUMBLE – Humble, trustworthy, and transparent.

They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive. If you want to elevate your hospitality career and work in a team spirited, collaborative environment, apply with us today.

WHAT YOU’LL DO:

• Inspire, coach, and motivate a diverse team to deliver exceptional guest experiences.
• Foster a collaborative and inclusive work environment where employees feel valued and empowered.
• Understand team member’s strengths and career aspirations, acting as a mentor and helping to grow everyone.
• Establish and maintain high operational standards in all areas, including housekeeping, front desk, food and beverage, and facilities management.
• Conduct and/or participate in required meetings, including but not limited to, Daily Operations Stand Up, Business Review, Revenue Strategy, Budget Planning, and weekly Staff/Executive Committee meetings.
• Oversee day-to-day hotel operations to ensure seamless guest services and efficient workflows.
• Accurately forecasts revenues/expenses based on changing market positions to meet Flex/Flow margins.
• Implement strategies to enhance revenue generation, cost control, and operational efficiency.
• Actively engage in the local community to further increase brand/product awareness via approved memberships, charitable activities, and business community/networking events.

EDUCATION AND EXPERIENCE:

• Previous experience in hotel management or a related field, with a demonstrated track record of success.
• Strong leadership skills, with the ability to inspire and motivate a diverse team.
• Exceptional organizational and problem-solving abilities.
• Excellent communication and interpersonal skills.
• A passion for the hospitality industry and a commitment to delivering outstanding guest experiences.
• Knowledge of industry trends, best practices, and emerging technologies.
• Flexibility to work in a dynamic and fast-paced environment.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to stand for prolonged periods of time.
• Must be able to lift up to 50 pounds.
• Must be able to navigate various departments of the organization’s physical premises.

WHY Hampton Inn and Suites Downtown Kansas City Crossroads:

• Competitive Salary and Bonus: We believe in recognizing and rewarding our team members for their hard work.
• Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!
• Top Notch Training and Growth Opportunities: We will make sure you have what you need to excel in your career!
• Medical, Dental, and Vision coverage.
• Paid holidays and vacation time.
• 401k Retirement Plan.

AFFIRMATIVE ACTION/EEO STATEMENT: Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

ADDITIONAL INFORMATION: This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be provided to enable qualified individuals with disabilities to perform this position's essential functions.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.