Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency has been proudly serving the community since October 2016, and our team of 12 (and counting!) is passionate about making a difference while enjoying a fulfilling and dynamic work environment. In 2021, we moved our office to Saginaw, TX and in 2022 we opened our second office which is now located in Justin, TX.

We’re building a culture that’s collaborative, supportive, and where hard work is rewarded! As we continue our growth, we’re excited to expand our team with highly performing motivated individuals who want to be apart of a team that is driven to reach its maximum potential. We believe that building something great should be rewarding and fulfilling for everyone.

We believe in creating opportunities for growth and rewarding hard work with generous benefits, comprehensive health insurance, paid time off, and annual bonuses. To keep things exciting, we also host quarterly team-building events. Along with personalized bonus and compensation plans, we offer real opportunities for leadership and growth.

If you're motivated, thrive in a fun yet high-performance atmosphere, and want to be part of something great—we'd love to meet you.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Steven Barber - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.