Systems Analyst, Consultant

Job Description

The Application Services team plays a critical role in enhancing customer and technical collaboration while delivering all application development through a Platform and Technology Product Operation Model. The Systems Analyst, Consultant will report to the IT Development Senior Manager. In this role you will be the comprehensive subject matter expert in the technology products/platform feature space and apply, learn, and extend your skills beyond formal role boundaries. Having a desire to help achieve transformational healthcare improvement should serve as the inspiration behind the ideal candidate's willingness to participate across many different activities within an agile working model.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Responsibilities

In this role, you will:

• Support the creation and maintenance of the delivery roadmap for platform feature set(s) or technical products within the Care Management and Quality Platform, starting with Insourcing, in partnership with engineering and architecture
• Drive operational excellence, including Incident Management, AI-driven process automation, and ensuring reliable, high-quality deployments across technology products
• Provide analytical support and troubleshooting for application-related issues, ensuring timely resolution and minimal business disruption
• Partner closely with product stakeholders and technology teams to understand the business domain and translate requirements into scalable solutions
• Recommend efficient, cost-effective implementations by leveraging reusable components and standard capabilities wherever possible
• Understand, document, and communicate upstream and downstream dependencies across assigned development areas
• Assist in creating, refining, and maintaining user stories and associated deliverables, including process flows, detailed test cases, and test scenarios to meet development and stakeholder needs
• Define and document clear acceptance criteria, ensuring successful validation through demos and functional testing
• Actively participate in Agile ceremonies (daily stand-ups, sprint planning, retrospectives, and demos), representing the needs and perspectives of assigned development areas
• Lead and perform comprehensive end-to-end testing, ensuring product quality, reliability, and alignment with business requirements
• Design, develop, and maintain automated test scripts and frameworks to validate product functionality, regression, and integration scenarios
• Ensure robust test coverage through well-defined test cases (manual and automated), supporting continuous integration and continuous delivery (CI/CD) pipelines
• Serve as a DevOps Analyst across multiple technology product lines or platform feature teams as needed
• Configure, develop (scripts, queries, reports), test, troubleshoot (system and application logs), evaluate performance, and provide ongoing support, including monitoring and issue remediation
• Collaborate with development teams to integrate new features, enhance system capabilities, and improve overall platform performance
• Ensure adherence to security, compliance, and governance standards throughout the development, testing, and deployment lifecycle
• Lead regular system audits, identify improvement opportunities, and implement necessary updates, patches, and optimizations

Qualifications

Your Knowledge and Experience:

• Requires a bachelor's degree or equivalent technical experience.
• Requires at least 7 years of directly related professional experience and deep technical abilities in one or more primary products, programs, or technologies
• Excellent oral and written communication skills; ability to influence stakeholders and technical counterparts
• Excellent problem-solving and prioritization skills
• Demonstrated experience in collaborating with development and operations teams to streamline the product delivery lifecycle
• Experience in product testing and test case creation
• Experience documenting agile workflows and processes
• Experience utilizing the Atlassian suite of products
• Requires basic technical knowledge and experience including adherence to architectural design, development standards, security policies, and sustainable design practices

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

About Us

About Stellarus and the Ascendiun Family of Companies

Stellarus, launched in January 2025, is designed to scale innovative healthcare solutions that support customers in creating a health care experience deserving of their family, friends, and neighbors. Stellarus is part of a family of organizations that is overseen by a nonprofit corporate entity named Ascendiun. The Ascendiun Family of Companies also includes Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan and Altais, a clinical services company.

Stellarus' vision is to empower its customers to create a healthcare experience that is worthy of their family, friends, and neighbors. Stellarus' objective is to offer innovative, modern, scalable solutions that challenge the health care status quo. This very closely aligns with Blue Shield of California's vision by using innovation to improve quality, affordability, and experience for members.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Our Values:

At Stellarus, our core values of agility, trust, drive, courage and service shape our approach to developing innovative product offerings.

Our Workplace Model:

We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:

• For most teams, this means coming into the office two days per week.
• Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.
• For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.