APS Coordinator

Bilingual APS Coordinator

Position at Dynacare Are YOU our next Bilingual APS Coordinator? The APS Coordinator is accountable for contact with all medical facilities with whom we have a request, on behalf of the Insurance company, to forward patient medical records. Daily activities will include but not limited to: contacting doctors' offices/medical records departments to confirm patient files, ensure all requirements of records provider are recorded and met, submit orders, issue payment if/when required, and conduct follow-up calls as per contact cycle programmed in system so we can receive records within shortest possible delay. Each and every call must be documented (status notes) with pertinent call details. All activities must be accomplished while ensuring safe work practices by adhering to Health and Safety as well as any other regulatory body in effect.

Status: Full-time 12-month Contract (37.5 hours per week) Number of roles available - 2 Vacancy Type: Existing Shift: Monday through Friday 9-5 PST / 10-6 MST / 11-7 CST-Vancouver/Edmonton time zones Discipline: Insurance Services Work Style: 100 % Remote Start Date: As soon as possible Bilingualism is an asset Internal Posting Closure: Thursday April 23, 2026 at 5 PM EST Why Dynacare is an amazing place for YOU: Join an award-winning "Top Employer" with meaningful and impactful career opportunities

• Access to a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

• Assist in locating medical office holding the insurance applicant's file when Insurance company has limited information as to where client consulted. Ensure order contains the items and follow-ups the facility requires to allow production of a complete report and in a timely fashion. This includes inquiring about payment for producing report.
• On follow-up calls and all calls after a new order has been sent, collect detailed information on delay for completion of report. This includes speaking to the person(s) responsible for release of records and using customer service skills to encourage the quickest possible completion and delivery of report.
• Capture all call and facility information for every contact, including names of those spoken to.
• Managing faxes coming from the doctor/clinic and documenting the file.
• Following SOPs to ensure compliance to Insurance carriers and medical facilities, doctors.
• Maintain good quality of calls (capture all call details, ask the right questions, obtain cooperation of provider, politely and professionally push for fast completion) while attaining daily processed calls quota.
• Any other tasks as assigned by Manager / Team Lead.

What YOU bring to the role:

• Excellent phone skills
• Must be results oriented and motivated by targets
• Problem solver with good written and spoken communication skills
• Resourceful, proficiency in using different search engines to locate contact information for medical facilities and/or doctors.
• Clear communicator who can also easily and quickly, as well as almost simultaneously, capture key details from conversations onto the system file (status notes)
• Good attention to detail and an innovative thinker who can get creative with long standing files to try to get report delivered
• Can attain a good quality/production balance
• Proficiency in MS Office Suite, demonstrated proficiency with Word, Excel and Outlook, with a strong ability to learn and adapt to new computer systems
• Medical terminology knowledge is an asset
• Must enjoy communicating with and helping customers of all kinds
• Must have a customer-centric approach
• Very good written and verbal communication skills
• Able to work collaboratively and professionally in a fast-paced, sometimes stressful environment with competing deadlines

Pay Range : $ 18 per hour. At Dynacare, we may leverage AI powered tools in our recruitment process. AI will never reach out to our candidates directly.

Education

High School Education · Degree / diploma preferred (or related experience)

Bilingual (French and English) (spoken & written) Mandatory

Minimum 6 months of work experience (contact centre experience an asset but not required) Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey. Dynacare has been a "Top Employer" for many years and there is a reason why. We are a great place to work. At Dynacare, we're proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada's health and wellness solutions leader. Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees. In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.