Customer Service Administrator - Entry Level

About Shop LC We are an electronic retailer of jewelry and lifestyle products headquartered in Austin, Texas with a team of approximately 450 people. Our products are sold through TV, website, OTT, marketplaces, and social media. Customer Services Administrator – Entry Level Job Summary As an Entry Level Customer Service Administrator, you will be at the heart of our customer experience operation. You’ll resolve inquiries, identify pain points, and use AI-powered tools to improve resolution speed and satisfaction. This role also includes exposure to specialized areas such as fraud review, chargeback handling, and working with cross‑functional teams. Key Responsibilities Deliver exceptional, unreasonably hospitable service across all customer touchpoints. Learn and contribute to call center operations by improving customer interactions and reducing resolution time while monitoring key performance indicators (CSAT, FCR, AHT, ASA). Identify opportunities to delight customers beyond standard procedures and champion a culture of personalized service. Gain hands‑on experience in core service functions including fraud review, chargeback handling, returns and cancellation analysis, product and delivery related concerns, and Call Centre KPI/CSAT/FCR/AHT. Collaborate with departments like Operations, Sales, Finance and IT to resolve complex issues. Assist in training and fine‑tuning AI tools (chatbot, CRM) by tagging feedback, analyzing gaps and suggesting improvements. Document and maintain customer records with accuracy using internal platforms. Support continuous improvement by sharing insights from customer feedback and helping refine workflows. Requirements Master's or bachelor’s degree in business, Communications, Information Systems, or a related field. Strong communication and interpersonal skills. Passion for delivering exceptional service and solving problems empathetically. Interest in learning various aspects of business operations. Curiosity and comfort working with digital and AI tools. Highly organized and collaborative mindset. Eagerness to contribute to a high‑impact, fast‑paced environment. What We Offer Full onboarding and training in customer service and AI tools. Hands‑on exposure to omni‑channel operations. Opportunities to lead projects that create surprise and delight moments for customers. Mentorship from leaders across departments. Career growth into customer experience, operations, sales or marketing roles. A supportive, inclusive and innovative work culture with a focus on excellence. #J-18808-Ljbffr