Lift Operations Assistant Manager

Job Description

Job Description

Job Summary

The Lift Operations Assistant Manager supports the Lift Operations Manager in the safe and efficient daily operation of all lifts and the supervision of Lift Operations staff. The position assists with scheduling, staffing, training, payroll, equipment, and daily operational needs. The Assistant Manager helps ensure compliance with safety policies and operating procedures, provides direction to Lift Operations staff, responds to operational issues, and coordinates with other departments to support safe, efficient, and exceptional guest service.   Job Duties and Responsibilities

This job description is intended as a summary of the primary responsibilities of and the qualifications for the position. The job description is not intended to be inclusive of all duties an individual in the position might be asked to perform or of all the qualifications that may be required now or in the future. We will not ask you to perform a task that is inherently unsafe or that you are not adequately trained to perform. When we do ask for your assistance with any job, we expect an enthusiastic and cooperative response.

• Assist the Lift Operations Manager with the supervision, leadership, and development of Lift Operations staff, including training, coaching, and performance management. 
• Provide daily direction to Lift Operations staff and assist with assigning work locations and staffing to support safe and efficient operations. 
• Assist with preparing staff schedules and communicating staffing needs or changes to the Lift Operations Manager. 
• Oversee lift operations as assigned, ensuring proper loading procedures, guest service, and compliance with company safety standards and operating procedures. 
• Train and assist employees with lift operations, ticket scanning systems, lift logbooks, and required operational procedures. 
• Assist with department inventory, including equipment, tools, uniforms, and operational supplies. 
• Monitor ticket scanning operations through visual observation and the Axess system and report discrepancies or concerns to the Lift Operations Manager. 
• Respond to lift-related operational issues and assist with incident investigations and required documentation. 
• Communicate operational changes, including delays, wind holds, and closures, to Lift Operations staff and other departments as directed. 
• Assist with daily coordination between Lift Operations, Mountain Operations, Ski Patrol, and other resort departments. 
• Serve as the Lift Operations Manager’s designated support and provide leadership of the department in their absence. 
• Attend operational meetings as requested and assist with grooming coordination, and other Mountain Operations needs. 
• Perform other duties as assigned.

Skills and Competencies

• Previous lift operations or ski resort operations experience required.
• Ability to safely operate heavy equipment and use a variety of hand and power tools.
• Strong leadership, organizational, and problem-solving skills.
• Commitment to high-quality work, operational efficiency, and continuous improvement.
• Excellent customer service and communication skills.
• Ability to work effectively in a fast-paced, high-pressure environment while maintaining a strong focus on safety.
• Self-motivated with the ability to work independently and make sound decisions.
• Flexible and adaptable to changing priorities, schedules, and operational needs.

Work Schedules

Weather, snow conditions and the number of guests play a large role in the work scheduling of Bear Valley employees.

When conditions are normal, you may be expected to work 40 up to 48 hours per week, including weekends and holidays. During busy periods – especially the holiday periods in December and the months of January and February – you may be expected to work six (6) days a week.

You must arrange for transportation to work so that you arrive at your designated workstation at the scheduled time. Keep in mind that you will often be required to drive on hilly, snow packed, and icy road.

  Working Conditions

At any time during the ski season, Bear Valley employees are often required to perform their tasks in high winds, heavy snowfalls, low visibility, rain, and extremely cold or warm temperatures.

Uniforms

A professional appearance at Bear Valley is required. Please wear your name tag and uniform at all times during your scheduled shift. We will provide most of the uniform for you to do your job. This uniform is for work hours ONLY, no exceptions. 

You will be required to provide some items as part of your job.

The quality, color, and style of the items must be approved by your manager prior to being worn to work. All hats worn must have the Bear Valley logo while on shift.

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The skiing/riding employee represents a model for safe skiing for both the guest and fellow employees. You are required to be aware of all safe skiing procedures, trail closures, and out-of-bounds policies of the mountain.