Senior Customer Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Engineer based in Germany. As a Senior Customer Engineer, you will act as a key technical partner for enterprise customers, guiding them through complex implementations and ensuring they realize maximum value from a modern AI-driven development platform. You will work at the intersection of engineering, product, and customer success, helping organizations integrate advanced frontend technologies into their existing systems and workflows. In this highly customer-facing role, you will lead technical onboarding, deliver hands‑on workshops, and support large‑scale deployments across diverse enterprise environments. You will also act as a trusted advisor, helping customers translate business needs into scalable technical solutions. This role offers significant ownership, visibility, and impact across the EMEA region in a fast‑paced, innovation-driven environment where AI and modern web development converge. Accountabilities Lead end-to-end technical onboarding and implementation for enterprise customers, ensuring successful platform integration and adoption. Drive long-term customer value by supporting onboarding, expansion, optimization, and continuous product usage across the customer lifecycle. Act as a senior technical advisor, helping customers identify use cases, define solutions, and implement best practices at scale. Design and deliver technical workshops, training sessions, executive briefings, and hands‑on enablement programs for both technical and non‑technical audiences. Own advanced troubleshooting and escalations, collaborating with Support, Engineering, and Product teams to resolve complex technical issues. Partner with Product and Engineering teams to gather feedback, identify patterns, and influence roadmap decisions based on real customer needs. Develop scalable enablement materials, including documentation, playbooks, implementation guides, and reusable technical assets. Collaborate cross‑functionally with Sales, Customer Success, and Engineering to ensure smooth delivery and strong customer outcomes. Requirements 6+ years of experience in frontend engineering, solutions engineering, customer engineering, or technical consulting roles. Strong expertise in HTML, CSS, JavaScript, and modern frontend frameworks such as React, Vue, Angular, or similar. Proven experience leading enterprise-level technical implementations, integrations, or onboarding processes. Solid understanding of headless architectures, APIs, GraphQL, CMS integrations, and component-based design systems. Experience working with AI-driven tools, LLM-based workflows, or modern AI-assisted development environments. Strong ability to communicate complex technical concepts clearly to both technical and executive stakeholders. Demonstrated problem‑solving skills with the ability to debug, diagnose, and resolve complex system or integration issues. Strong strategic mindset with the ability to translate customer needs into scalable product and engineering feedback. Experience in fast-moving, customer-facing environments with strong ownership and accountability. Benefits Competitive compensation package including base salary, variable pay, and equity opportunities. Fully remote position with flexibility across the EMEA region. Comprehensive health, dental, and vision insurance coverage (varies by location). Generous paid time off, including vacation, mental health days, and parental leave. Home office and learning & development budget to support professional growth. Co‑working space reimbursement and flexibility to work from global locations. Strong focus on well-being, including wellness support and mental health initiatives. Opportunity to work with cutting‑edge AI and frontend technologies used by enterprise customers worldwide. High‑impact role with direct influence on product direction and customer success at scale. #J-18808-Ljbffr Jobgether