Mainframe Support Engineer

Neshent Technologies

We are seeking a Mainframe Support Engineer to provide L2/L3 production support for enterprise mainframe applications. The ideal candidate will have strong experience with COBOL, DB2, VSAM, Batch processing, and production support operations. This role involves incident management, troubleshooting, batch monitoring, data analysis, and collaboration with cross-functional teams to ensure system stability and business continuity.

Primary Responsibilities

Provide L2/L3 production support for mainframe applications and services.
Investigate, troubleshoot, and resolve production incidents within defined SLAs.
Perform incident triage, root cause analysis, and implement timely resolutions.
Monitor and support batch jobs, identify job abends, and ensure successful batch processing.
Execute operational runbooks and standard operating procedures (SOPs).
Perform DB2 data analysis, reporting, and troubleshooting.
Collaborate with business users and technical teams to resolve production issues.
Maintain operational documentation, knowledge base articles, and support procedures.
Participate in incident communication, status updates, and post-incident reviews.
Support workforce management, time reporting, and overtime equalization processes where applicable.
Identify opportunities to improve operational efficiency and system reliability.

Required Skills & Qualifications

5+ years of experience in Mainframe Production Support.
Strong hands-on experience with COBOL, DB2, VSAM, and Batch Processing.
Experience handling L2/L3 production support, incident management, and problem resolution.
Strong knowledge of batch scheduling, monitoring, and job abend analysis.
Experience with DB2 queries, data analysis, and report generation.
Understanding of production support processes, SLA management, and operational procedures.
Exposure to C# and VB.NET applications is desirable.
Excellent troubleshooting, analytical, and problem-solving skills.
Strong communication skills with the ability to work effectively with business and technical stakeholders.
Ability to work independently in a fast-paced production support environment.

Preferred Qualifications

Experience supporting workforce management or time reporting applications.
Knowledge of ITIL-based Incident and Problem Management processes.
Experience with production monitoring and operational support tools.
Ability to support after-hours or on-call production activities when required.

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Mainframe Support Engineer in West Chicago, IL vacancy

Technology Lead | Database Administration | DB2 on Mainframe
...requires deep technical skills in legacy systems, strong operational reliability discipline, and the ability to provide crossfunctional support during the organizations multiyear modernization transition.OpenVMS Legacy Platform OwnershipServe asMinimum years of experience8-1...
Mainframe
Contract work
Remote work
Expedite Technology Solutions
Lisle, IL
3 days ago
Mainframe Security Engineer
Worker Type:EmployeeThe primary role of the Mainframe System Security Engineer is to create, modify and maintain security access on internal and external... ...products, ACF2, Top Secret and RACF are utilized for supporting mainframe system access. In addition, they will review...
Mainframe
Full time
Remote work
Ensono
Downers Grove, IL
13 hours ago
Media Tech
...ticket monitoring and management, and other related functions associated with managing tape library and tape operations for both mainframe and server environment. This also includes media management within ATLs and media servers, loading and unloading drives and maintaining...
Mainframe
Full time
Shift work
Ensono
Downers Grove, IL
5 days ago
Client Partner
Worker Type:EmployeeEnsono is a leading, large-scale provider of mainframe and infrastructure services serving mid-tier to large... ...understand the art of the possible, demonstrate how Ensono can support their most critical business strategies and workloads, and ultimately...
Mainframe
Full time
Ensono
Downers Grove, IL
1 day ago
Quality Review Specialist
...Work directly with members and providers to resolve appeals. 11.Support other team members in appeal resolution and in fulfilling other... .... 5 years utilization management, appeals, claims and mainframe system experience. Experience in health operations.Experience with...
Mainframe
Remote work
Shift work
Weekend work
Mindlance
Downers Grove, IL
4 days ago
Mainframe Consultant
Required Technical and Professional Expertise Experience developing client relationships and strong rapport. Ability to prioritize, multi-task, and perform effectively under pressure. Management of critical situations for your customer when they arise, having the ability...
Mainframe
royal cyber
Naperville, IL
13 hours ago
Deskside Support Engineer
$58k - $68k
Role: Deskside support Engineer Location: Waukegan, Illinois Experience: 3-6 years Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future. Roles and responsibilities...
Temporary work
Cognizant
Naperville, IL
3 days ago
Technical Support Engineer
Technical Support Engineer - Rockford USA Deep Sea Electronics is a global leader in the design and manufacture of generator controllers, automatic transfer switch controllers, battery chargers, and vehicle and off-highway control systems. With over 200 employees across...
Work at office
Local area
Remote work
Deep Sea Electronics Ltd
Naperville, IL
4 days ago
Senior Sales Executive
Worker Type:EmployeeEnsono is a leading, large-scale provider of mainframe and infrastructure services serving mid-tier to large... ...run their self-functioning sales unit by partnering with Sales Engineering, Operations, and Marketing within the business.The candidate will...
Mainframe
Full time
Contract work
Remote work
Ensono
Downers Grove, IL
1 day ago
IT Technician II
$57.8k - $77.07k
...Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department. Rate of Pay This is a Full-Time Support Staff position at grade 213, with an annual salary range of $57,800 to $77,067. The salary offer will be based on education and...
Full time
Work at office
Local area
Remote work
Flexible hours
Afternoon shift
Elgin Community College
Carol Stream, IL
4 days ago
IT Infrastructure Technician
...employees is this company’s most important business consideration. Lakeside Book will provide a safe and secure working environment to support our goal of zero accidents and injuries. Lakeside Book commits to being good stewards of the environment by conducting...
Work at office
Lakeside Book Company
Plainfield, IL
3 days ago
IT Support Desk Technician
$48k - $57k
...Job Type Full-time Description Ball Horticultural Company is seeking a customer-focused and technically driven Support desk Technician to join our Information Technology team. Ball is the largest flower seed breeder/producer and distributor in the world,...
Full time
Ball Horticultural
West Chicago, IL
2 days ago
Technical Service Specialist
$60.84k - $104.3k
...appropriate call details and actions in Customer Relations Management (CRM) system. Conduct follow-up calls to assigned customers to ensure support action provided resolved related issue and elevate unresolved issues to service management team. Lead and review CRM information...
For contractors
Worldwide
Weekend work
Federal Signal
Carol Stream, IL
13 hours ago
Rehab Tech Admin Specialist Outpatient Full Time Days Shift
...guidelines and all other regulatory and accreditation standards. Responsibilities: Performs clerical, general, and/or patient care support functions within a Rehab department, under the direction of the Ortho and Rehab Services Department Leader. Assists licensed...
Full time
Day shift
Northwestern Memorial Healthcare
Wheaton, IL
13 hours ago
Rehab Tech Admin Specialist-Pediatrics Casual Days
Company Description At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the...
Part time
Casual work
Work at office
Northwestern Memorial Healthcare
Wheaton, IL
13 hours ago
IT Support Manager
Job Summary The IT Support Manager is responsible for overseeing the day-to-day operation, support, maintenance, and continuous improvement of the organization's IT infrastructure. This role combines leadership, vendor management, and hands‑on technical expertise across...
Permanent employment
Temporary work
Prince Industries LLC
Carol Stream, IL
4 hours ago
Executive Director - Strategy, Architecture and Application Modernization
$175.1k - $334.75k
...strategy that accelerates modernization and supports emerging business capabilities.... ...vision, strategy, and roadmap for our mainframe application suite. Team Development Build... ...+ years in enterprise architecture and engineering roles, with at least 10 years in leadership...
Mainframe
Hourly pay
Full time
Temporary work
Local area
Hispanic Alliance for Career Enhancement
Downers Grove, IL
2 days ago
Product Marketer, Mainframe Software Division
$123.8k - $198k
...Sign-In before you apply. Job Description: The Broadcom Mainframe Software Division is seeking a strategic, high-impact Product Marketer... ...to drive data-driven decision-making. External Engagement: Support analyst relations, PR, and industry events. Requirements...
Mainframe
Work at office
Local area
Remote work
Broadcom Corporation
Lisle, IL
3 days ago
Infrastructure Engineer Sr - RACF/Mainframe
$65k - $194.35k
...company’s success. As an Infrastructure Engineer Sr within PNC's Enterprise Technology organization... ...have experience with the following:1) Mainframe Security & Platform Software... ...exchange configuration, and security-related support (certificates, keyrings, IOGENs).Plan...
Mainframe
Full time
Temporary work
Part time
Work experience placement
Work at office
The PNC Financial Services Group
Downers Grove, IL
2 days ago
Rehab Service Tech Admin. Specialist Outpatient Casual Days Marianjoy
Company Description At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the...
Part time
Casual work
Work at office
Local area
Relocation package
Northwestern Memorial Healthcare
Wheaton, IL
13 hours ago
Rehab Services Tech/Admin Specialist-Part-time 30hrs/wk Days
Company Description At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the...
Part time
Work at office
Local area
Relocation package
Northwestern Memorial Healthcare
Warrenville, IL
13 hours ago
Support Technician
...Job Description Job Description Advanced Intelligence Engineering is a Managed Services IT Provider located in Wheaton, IL. AIE services... ...in Chicago and the suburbs, providing cutting edge technology support and solutions. The Help Desk Technician provides first tier...
Permanent employment
Work at office
Remote work
Advanced Intelligence Engineering LLC
Wheaton, IL
24 days ago
Product Specialist - Systems
$60.84k - $86.92k
...exhibit properties. Arrange for required cross-functional department support. Prepare attendee lists for effective show participation.... .... ~ Strong computer skills, including MS Office Products and mainframe applications. Wage Range : $60,841 - $86,916 Benefits of...
Mainframe
Worldwide
Federal Signal
Crete, IL
1 day ago
Senior Business Development Executive
$100k - $171k
...independently owns new logo acquisition for Ensono. Unlike a supporting role, this position sits at the forefront of Ensono's growth strategy... ...government. Familiarity with Ensono's portfolio including mainframe, midrange, cloud managed services, and modern application...
Mainframe
Full time
Contract work
Temporary work
Local area
Flexible hours
Ensono
Downers Grove, IL
2 days ago
Technical Training Specialist
$20 - $25 per hour
...apprenticeship program, collaborating with HR and local organizations. Evaluate learning effectiveness and drive continuous improvement. Support leadership, performance, culture, and engagement programs in partnership with HR. Ensure training programs are aligned and in...
Hourly pay
Temporary work
Apprenticeship
Local area
Worldwide
Monday to Friday
Night shift
Afternoon shift
HARTING Technology Group
Carol Stream, IL
13 hours ago
IT Specialist/AI Tech
...through our Technical Staffing division for an IT Specialist supporting our client in Downers Grove, IL. This is an excellent opportunity... ...or similar platforms.Exposure to AI agents, chatbots, prompt engineering, or AI automation is highly preferred.Self-motivated with a...
Full time
For contractors
Work at office
Work visa
Monday to Friday
Connection
Downers Grove, IL
1 day ago
IT Specialist (Systems Analysis)
$25k
...Organization, Program Management Organization, Terminal Second Level Engineering Group. You will work with National Airspace System (NAS)... ...and maintain the adaptation databases and provide direct support to air traffic operations.Your duties include, but are not limited...
Permanent employment
Full time
Temporary work
Part time
Traineeship
Work experience placement
Work at office
Local area
Remote work
Relocation
Department Of Transportation
Elgin, IL
13 hours ago
Now Hiring IT and Telecom Field Technicians
...This Is Not Your Average Tech Job Are you a hands‑on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks...
Hourly pay
For contractors
Immediate start
Flexible hours
Hardy Industries Inc
Wheaton, IL
1 day ago
IT Support Specialist
...Position Overview MetroSys is seeking a customer-focused IT Support Specialist to provide onsite technical support for end users and office technology. This role is responsible for supporting desktop systems, Microsoft applications, mobile devices, hardware deployments...
Contract work
Work at office
MetroSys
Lisle, IL
2 days ago
T3 Service Desk Engineer
$85k - $110k
...Services is building a Candidate Pipeline for the Tier 3 Service Desk Engineer Position. Please apply to be considered when the position opens... ...Engineer, you will serve as the highest level of technical support within our service desk team. You will handle complex technical...
Full time
WEBIT Services
Naperville, IL
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Mainframe Support Engineer. Be the first to apply!