Payment Services Associate

Overview

At RPM, we're in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Purpose Statement: Foster people-centric work environments where associates thrive, partnering with operators/support departments while delivering exceptional financial products to our clients.

Position Summary

The Payment Services Associate will be responsible for supporting property accounting services for RPM Living. This role will be responsible for supporting administrative functions including but not limited to customer inquiries and vendor payments.

Responsibilities

• Manage customer service portal to resolve inquiries related to vendor invoices and payments status
• Research payments to determine appropriate accounts and determine whether to accept or reject the payment ensuring that there are no lost funds for the client.
• Maintain SLAs related to customer service ticket turnaround time
• Assist with Property Accounting daily check run
• Submit tickets to third party payment servicer and ensure timely resolution
• Assist with issuing in-house vendor payments and with overnight mail
• Support other tasks such as Positive Pay submission to different financial institutions
• Participate in special projects as required

Education and Experience

• Associate's degree in accounting or related field from a college or university. Experience may be substituted for education
• Knowledge of Property Management software and Microsoft Office products, with a high proficiency in Excel.
• Skilled in providing exceptional service by anticipating and addressing the needs of clients, customers, or colleagues.
• Ability to manage complex tasks without overlooking critical details, contributing to overall quality and efficiency.
• Ability to analyze information and use that data to make critical decisions without supervision
• Ability to work effectively in a team environment
• Ability to communicate effectively both verbally and in writing
• Ability to multitask in order to meet required deadlines

Qualifications

Physical Requirements:

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week
• The office is an open setting which may include bright lights, constant noises and distractions

Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver's license is preferred; candidates without a license will be provided a liability waiver.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.

If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu.