Customer Account Manager

About All State Fastener

At All State Fastener, were more than just a supplierwere a trusted partner and global leader in providing high-performance fastening solutions. Our products support critical applications across industries including automotive, truck and trailer, construction, and industrial manufacturing. With a reputation built on precision, innovation, and customer-first service, were dedicated to helping our customers succeed and grow.

The Opportunity

ASF is seeking a Customer Account Manager to join our Lafayette, Indiana team. This role serves as the primary point of contact for assigned customer accounts, combining account management, inside sales, purchasing, and operational coordination to deliver an exceptional customer experience.

The Customer Account Manager manages the customer relationship from initial quote through final delivery, ensuring orders are processed accurately, inventory is aligned with customer demand, and service expectations are consistently exceeded. Working cross-functionally with Sales, Purchasing, Warehouse, Logistics, and Customer Service, you'll play a key role in supporting customer growth while driving operational excellence.

We're looking for someone who thrives in a fast-paced environment, enjoys building long-term customer relationships, and brings a strong understanding of the fastener and industrial distribution industry.

What You'll Do

Serve as the primary contact for assigned customer accounts, providing exceptional service and timely communication.

Process RFQs, prepare quotations, and convert opportunities into customer orders.

Create and manage sales orders while ensuring accuracy throughout fulfillment, shipping, and invoicing.

Purchase backordered products and coordinate with suppliers to maintain on-time delivery commitments.

Review and calculate international purchases, including tariffs, duties, freight, and landed costs.

Coordinate secondary processing requirements and monitor order progress through completion.

Process receiving documentation and distribute invoices accurately and efficiently.

Coordinate deliveries with warehouse and logistics teams to meet customer expectations.

Identify opportunities to expand existing customer relationships through cross-selling, upselling, and new product opportunities.

Convert walk-in and phone inquiries into new customer relationships.

Monitor customer inventory requirements and proactively forecast demand to minimize shortages and supply disruptions.

Process EDI transactions and maintain accurate customer account information within ERP systems.

Collaborate with Purchasing, Warehouse, Logistics, and Sales teams to resolve customer issues quickly and effectively.

Provide warehouse coverage and operational support as business needs require.

Perform additional duties as assigned to support customer satisfaction and branch success.

What You'll Bring

Bachelor's degree in Business, Sales, Industrial Distribution, Supply Chain, or a related field preferred.

Minimum of two years of experience in account management, inside sales, customer service, or industrial distribution required.

Fastener industry experience is strongly preferred , including knowledge of industrial fasteners, customer applications, and supply chain processes.

Knowledge of ANSI, ASTM, ISO, and other fastener industry standards is a plus.

Strong customer service, relationship-building, and communication skills.

Proven ability to manage multiple priorities while maintaining exceptional attention to detail.

Experience preparing quotations, processing sales orders, and supporting purchasing activities.

Familiarity with EDI transactions, ERP systems (P21 experience preferred), and Microsoft Office applications.

Ability to read and interpret customer drawings and technical specifications preferred.

Strong organizational, analytical, and problem-solving skills.

Valid driver's license and the ability to travel to customer sites as needed.

Why You'll Love Working Here

Competitive pay and comprehensive benefits

Opportunities for professional growth and advancement

Collaborative, team-oriented culture focused on customer success

Exposure to leading manufacturers across the automotive, truck, industrial, and construction markets

Paid time off, holidays, and company recognition programs

ASF is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.