Assistant General Manager (AGM)

Job Description

Job Description

Company Overview

Pizza Ranch® Inc. was founded in Hull, Iowa, in 1981 and has grown into one of the nation's leading fast-casual restaurant franchises, with more than 200 locations across 15 states. We're known for our legendary pizza, crispy chicken, fresh salad bar, and dessert buffet, providing exceptional dine-in, carryout, and delivery experiences.

At Pizza Ranch , our mission is:

"To establish every Pizza Ranch® as a business ministry opportunity where our guests receive a legendary experience through quality food and service; where we take a positive leadership position in the communities we serve and equip our employees with tools to lead happy and productive lives."

If you're a motivated leader who enjoys developing teams, delivering exceptional guest experiences, and making a positive impact in your community, we'd love to have you join our team.

Position Summary

The Assistant General Manager (AGM) partners with the General Manager to oversee daily restaurant operations, lead team members, and ensure every guest receives the legendary Pizza Ranch experience at our Iowa City restaurant.

This leadership role is responsible for supporting operational excellence, developing employees, driving financial performance, and maintaining the high standards that define the Pizza Ranch brand.

Schedule: Full-time; evenings, weekends, and holidays as business needs require.

Essential Responsibilities

Leadership & Team Development

• Assist with recruiting, hiring, onboarding, and training new team members.
• Coach and develop employees through regular feedback and performance management.
• Foster a positive, team-oriented work environment built on accountability and respect.
• Lead by example and uphold Pizza Ranch's culture and values.

Guest Experience

• Deliver exceptional hospitality and ensure every guest has a legendary dining experience.
• Respond to guest concerns promptly and professionally.
• Utilize guest feedback and Qualtrics reporting to improve service and overall satisfaction.
• Maintain high standards of food quality, cleanliness, and service.

Restaurant Operations

• Support all daily restaurant operations to ensure efficiency and consistency.
• Maintain compliance with all health, food safety, sanitation, and brand standards.
• Assist with inventory management, ordering, and product quality.
• Ensure the restaurant is clean, organized, and operating at brand standards.

Financial Performance

• Support sales growth initiatives and restaurant profitability.
• Help manage food, labor, and controllable operating costs.
• Assist in monitoring key performance metrics and implementing operational improvements.

Community Engagement

• Represent Pizza Ranch within the local community.
• Support community events and initiatives that strengthen local relationships.
• Promote Pizza Ranch as a trusted community partner.

Qualifications

Required

• High school diploma or equivalent.
• Valid driver's license.
• Strong leadership, communication, and organizational skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Basic computer proficiency.
• Excellent verbal and written communication skills.
• Business acumen and sound decision-making skills.

Preferred

• Previous restaurant management or hospitality leadership experience.
• Experience coaching, developing, and leading teams.
• Experience managing labor, food costs, and restaurant operations.

What We Offer

• Competitive pay
• Performance-based bonus opportunities
• Leadership development and advancement opportunities
• Positive, family-oriented culture
• Supportive team environment
• Opportunity to make a meaningful impact within your community

Why Pizza Ranch?

At Pizza Ranch, we believe our people are our greatest asset. We're committed to creating an environment where leaders grow, teams thrive, and guests feel like family. If you're ready to take the next step in your leadership career while making a difference every day, we'd love to hear from you.

Apply today to join the Pizza Ranch leadership team!