SAP-Digital Engagement Manager

Cross Border Talents is searching for a SAP Digital Customer Manager for our client in Lisbon-Portugal. Our client based in Europe has provided an integrated suite of services — IT services, infrastructure management, engineering and R&D, and business services, to customers throughout Europe. Our client has developed world-class innovations and works closely with customers through Relationships that go Beyond the Contract.

Responsibilities

• Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
• Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
• Supports in de-escalations of critical customer situations
• Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
• Contributes to customer release and maintenance activities
• Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise
• Executes and supports problem management and continuous improvement
• Contributes to the liaison with different SAP user stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
• Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
• Systematic and faster onboarding of associates: mandatory trainings documentation
• Enable continuous delta KTs on new topics and refresher sessions.

Technical Skills

• Technical expertise in SAP Basis area with minimum of 4+ years of experience.
• Good understanding & hands-on experience required in HANA database.
• Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
• Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
• Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.

Qualifications

• 4+ years’ experience with multi-national software/IT organizations.
• 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).
• 2+ years of SAP Basis S/4HANA knowledge.
• Mandatory Languages : German, Dutch and Greek

Benefits

• Remote in Portugal;
• Work Schedule: Day Shift (Monday to Friday);
• Competitive Salary;
• Meal Allowance on Card;
• Career Progression Opportunities;
• Parenthood Program;
• Well rounded Health and Life Insurance Packages;