Community Engagement Manager

What You’ll Do This is a field-based business development role. Most of your time will be spent meeting with referral partners, attending community events, and building relationships throughout Montgomery County. Build and lead our referral partnership strategy by developing relationships with hospitals, discharge planners, case managers, physicians, assisted living and senior living communities, rehabilitation facilities, and other referral sources. Represent Senior Helpers of Silver Spring through face-to-face visits, presentations, health fairs, chamber events, networking opportunities, and community outreach that build awareness and generate referrals. Own the full referral pipeline—from first contact to long-term referral partner—using our CRM to track outreach, follow-up, conversion, and relationship growth. Respond promptly and personally to referral source requests and family inquiries, ensuring every prospective client receives exceptional service. Support the client intake process by conducting occasional in-home consultations and assessments, educating families on our services, and coordinating a seamless transition to care. Shape our local marketing presence by partnering with leadership on messaging, promotional materials, and community visibility to ensure a consistent brand experience. Track and report outreach activity, referral pipeline health, partnership growth, assessments, client conversions, and other key performance metrics. Partner closely with our care operations team to ensure every referral transitions smoothly from initial inquiry through the start of care. What We’re Looking For Proven success in outside sales, business development, and referral relationship management; healthcare, senior care, or home care experience preferred. Established network in the Silver Spring/Montgomery County senior care community is a plus. A relationship-driven hunter who enjoys opening doors, earning trust, and growing long-term partnerships. Results-oriented, self-motivated, and comfortable being measured by performance. Confident engaging with healthcare professionals, referral partners, and families. Highly organized with strong follow-through and CRM skills. Experience using CRM software and Microsoft Office preferred. Strong presentation and public speaking skills. Valid driver’s license, reliable transportation, and auto insurance. Compensation & Benefits Base salary of $50,000 plus uncapped commission based on new client acquisition and referral growth. Top performers can earn $100,000+ annually. 401(k), PTO, medical, dental, and life insurance. Mileage reimbursement. Growth opportunities with a mission-driven team. #J-18808-Ljbffr Senior Helpers