HVAC Technical Support Specialist

Job Description

Job Description

HVAC Technical Support Specialist – Equipment & Parts

Location: Miami / Medley, FL
Schedule: Full-Time | 100% On-Site
Industry: HVAC Distribution – Wholesale & Retail
Experience: 1+ year required | 5+ years strongly preferred

We are recruiting for a growing and expanding HVAC organization in the Miami/Medley area seeking an HVAC Technical Support Specialist to join its technical team.

This is an excellent opportunity for an HVAC professional who enjoys troubleshooting, diagnostics, electrical systems, and solving technical problems and wants to build a long-term career with a company that is doing well and continuing to grow.

Growth, growth, growth! This organization offers strong potential for professional development, manufacturer training, and advancement as the company continues to expand.

Please note: This position is fully on-site. There is no remote or hybrid option.

• Provide technical troubleshooting support for residential and light commercial HVAC equipment
• Assist contractors and technicians by phone and through a ticketing system
• Troubleshoot HVAC equipment, parts, electrical issues, and system performance
• Read and interpret electrical schematics, wiring diagrams, and refrigeration circuits
• Review voltage, amperage, pressure readings, and other diagnostic information
• Help determine whether equipment issues are related to installation, operation, electrical components, or equipment failure
• Perform structured troubleshooting and root cause analysis
• Document technical findings and diagnostic information accurately
• Maintain clear case documentation within internal systems
• Support the technical validation process for warranty-related issues
• Deliver professional, knowledgeable customer support in a fast-paced environment

• 1+ year of HVAC technical experience required
• 5+ years of HVAC experience strongly preferred
• Previous HVAC technical support, troubleshooting, diagnostics, or equipment support experience highly preferred
• Knowledge of inverter technology OR a strong electrical background is highly preferred
• Strong understanding of split systems and heat pumps
• Ability to read and understand wiring diagrams and electrical schematics
• Strong troubleshooting, analytical, and problem-solving skills
• Comfortable communicating technical information to contractors and technicians
• Experience working with HVAC distributors, manufacturers, contractors, or technical support teams is a plus
• Bilingual English/Spanish preferred
• Must be comfortable working 100% on-site in the Miami/Medley area

We’d especially like to speak with candidates who have worked as an:

• HVAC Technical Support Specialist
• HVAC Technical Support Representative
• HVAC Technical Advisor
• HVAC Troubleshooting Specialist
• HVAC Service Technician
• HVAC Diagnostic Technician
• HVAC Technical Service Representative
• HVAC Product Support Specialist
• HVAC Warranty Technical Specialist
• HVAC Parts & Equipment Specialist
• HVAC Electrical Technician

• Excellent room for growth and advancement
• Join a company that is growing and expanding
• Stable, long-term career opportunity
• Manufacturer training and continued technical development
• Health insurance
• Paid time off
• Holiday pay
• Opportunity to expand your knowledge of HVAC equipment, electrical systems, and advanced technologies

This is not a traditional field service technician position and is not a sales role. The position is office-based and focused on technical troubleshooting, diagnostics, equipment support, and problem resolution.

If you have hands-on HVAC knowledge, enjoy figuring out why a system isn’t working, and are looking for an opportunity where you can continue to learn, grow, and advance, we’d love to hear from you.

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