IT Field Service Technician

About the role As an IT Field Service Technician, you will make an impact by supporting manufacturing and warehouse operations, ensuring shop floor systems remain reliable, secure, and efficient. This role blends hands‑on support with continuous improvement, helping reduce downtime, strengthen standardization, and support technology integrations that directly impact production and user experience. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Manager. In this role, you will: Provide advanced 3rd level technical support across end‑user and manufacturing environments, exceeding SLA metrics and maintaining production continuity including after‑hours support as needed. Troubleshoot and resolve complex issues across shop floor technologies including PLC‑connected devices, handheld scanners, label/laser/multifunction printers, and workstations, performing root cause analysis to eliminate recurring incidents. Install, configure, and maintain hardware and software across network, server, and end‑user systems in alignment with enterprise standards. Partner with cross‑functional teams on project initiatives, M&A integrations, and system improvements while vetting shop floor processes for compliance with Networking and Security policies. Follow and promote ITIL practices across incident, problem, and change management, and contribute to continuous improvement efforts including standardization, security, and reliability. Support enterprise initiatives such as the Windows 11 migration and participate in the development of Field Services standards. Work model Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Farmington, CT. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. What you need to have to be considered 4+ years of experience supporting manufacturing, warehouse, or industrial environments with a strong understanding of shop floor IT systems including PLC‑connected devices, handheld scanners, and label/laser/multifunction printers. High‑level knowledge of Microsoft Windows 10/11, macOS, and Linux (Ubuntu), with proficiency across Microsoft 365, legacy Office Suites, and mobile platforms including iOS, Android, and Windows CE. Hands‑on experience with PC hardware troubleshooting, serial‑based technologies, and familiarity with network, server, telephony, and basic AV support. Strong root cause analysis skills with exposure to process improvement, security controls, and change management, combined with the ability to communicate complex technical issues clearly to non‑technical stakeholders. Proven ability to multitask, prioritize, and operate independently in fast‑paced cross‑functional environments. Degree in Computer Science, Information Technology, or a related field. These will help you stand out Network+ certification or equivalent, with experience in manufacturing system integrations, M&A environments, or large‑scale OS migrations such as Windows 11. Knowledge of IT security standards specific to manufacturing environments and exposure to enterprise IT architecture and a broad range of business applications. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. Salary and Other Compensation Applications will be accepted until July 10, 2026. The annual salary for this position is between USD $60,500 - $71,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long‑term/Short‑term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Please note, this role is not able to offer visa transfer or sponsorship now or in the future. #J-18808-Ljbffr Cognizant