Patient Support Specialist

Job Description

Patient Support Advocate
Pay: $17.50/hr
Hours: Monday-Friday | 8-hour shifts scheduled between 8:00 AM - 8:00 PM
Start Date: ASAP
Location: On-site
Environment: High-empathy inbound call center | Healthcare / Pharmacy support

What You'll Do
As a Foundation Support Advocate, you will support patients navigating mail-order pharmacy and foundation assistance programs through a high-volume inbound call center environment. You will guide patients through eligibility, benefits verification, and medication access processes while following structured triage and compliance workflows.


This role requires strong empathy, clear communication, and the ability to follow detailed program rules while delivering a positive patient experience.

What You'll Bring
The ideal candidate will have:

• Prior call center or high-volume inbound customer service experience required
• Strong communication skills with a focus on tone, empathy, and professionalism
• Ability to follow structured workflows, triage questions, and compliance rules
• Comfort navigating multiple systems while actively on calls
• Strong attention to detail and documentation accuracy
• Ability to explain complex decisions in a clear and patient-friendly way

What You'll Do (Day-to-Day Responsibilities)

• Review financial and program documentation to determine eligibility
• Calculate and apply Federal Poverty Level (FPL) guidelines for assistance programs
• Conduct benefits verification, including commercial vs. government insurance plans
• Interpret E1 verification responses and eligibility outcomes
• Determine eligibility for Medicare Extra Help and Medicare Savings Programs
• Clearly explain program requirements, eligibility decisions, and appeal processes
• Process specialty medication orders according to program and regulatory requirements
• Manage applications received from multiple intake channels
• Obtain and document required authorizations and attestations
• Capture, document, and escalate adverse events and product quality complaints per compliance guidelines
• Support medication reshipment or replacement workflows
• Ensure proper medication distribution and shipping compliance
• Identify authorized ordering personnel and follow communication protocols
• Maintain accurate documentation across all systems
• Provide empathetic, high-quality support in a high-volume inbound call environment

Why This Role Matters
You are the primary point of contact for patients navigating complex healthcare assistance programs. Your ability to communicate clearly, show empathy, and accurately apply program rules directly impacts patient access to essential medications and support services.

Ready to Take the Next Step? If you're ready to start a rewarding career as an Order Entry Pharmacy Technician in Lakeland, apply today or contact our recruiting team to learn more. Don't wait, we're hiring now!


Specialized Roles for Specialized Talent:
You work in a specialized role, so you deserve specialized attention when you're ready to take the next step in your career. When you choose to work with ASG Pharmacy over other pharmacy staffing agencies, you'll get a reliable recruiter that will never leave you hanging. Think of us as your career consultant, connecting you with opportunities that check every one of your boxes. From the job you want to the pay you deserve, we'll guide you every step of the way.

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Protect Yourself from Job Scams
We've seen an increase in scam attempts targeting job seekers. Please know that our team will never request sensitive personal information-such as your Social Security number or banking details-outside of our secure onboarding system. This system is the only method we use to collect the information necessary for employment.

All official communication will come from verified company email addresses or phone numbers. If something seems suspicious, trust your instincts and don't engage. Learn how to spot job scams and protect yourself here.

Equal Opportunity Employer:
ASG Pharmacy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. ASG Pharmacy will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.