Business Office Manager

BUSINESS OFFICE MANAGER

JOB DESCRIPTION

MISSION STATEMENT

In using the ministry of Jesus Christ as our model, we seek to provide quality of life options to assist adults 55+ to remain active by maintaining a healthy lifestyle.

VISION STATEMENT

People Matter. Life is Precious. Make Someone’s Life Better.

RESPONSIBLE TO

CFO.

EDUCATION, QUALIFICATIONS AND CREDENTIALS

Required Education: High school diploma or general education degree (GED)

Preferred Education: Associate or bachelor’s degree in business administration or accounting

Required Experience: 1 year administrative/clerical/accounting experience.

Preferred Experience: 2 years’ experience in billing or accounting in health care; insurance transactions and Medicare/Medicaid reimbursement systems.

QAPI ROLE

• Receive direction from the Nursing Home Administrator on overall QAPI objectives for the organization.
• Be knowledgeable in data collection, data analysis methodology and performance improvement methods needed to support and lead performance improvement projects.
• Identify opportunities for improvement through analysis of data, observation of operations and consultation with leadership and staff.
• Collaborate with the quality committee and senior leaders to prioritize and develop QAPI efforts.
• Lead performance improvement projects and provide education and coaching in order to build needed skills in others to lead PIPs.
• Participate in multidisciplinary QAPI activities.

ESSENTIAL JOB FUNCTIONS

This list is not all inclusive. The incumbent performs job responsibilities without posing a significant risk of substantial harm to the health or safety of him/her or others while maintaining compliance with all policies and procedures of Baptist Life Communities and within the parameters of the Organization’s mission, vision, and values.

The employee must be able to perform each essential function effectively to be successful in this position:

1. Consistently model and demonstrate excellence in customer service, with a constant focus on person-centered care/services delivery.
2. Participates in planning, development, and implementation of strategic changes and/or modifications to operations necessary to ensure viability and appropriate operational issues are addressed.

1. Account Receivable/Billing:
   1. Collect payments
   2. Complete daily deposits and cash journal
   3. Manage petty cash
   4. AR Management-review aging and use as management tool for monthly collection review
   5. Provide insurance information to ancillary providers, as requested
   6. Support billing/Provide copies of claims, EOB's, and other needed information to Select Rehab or Insurance Company for ADR's
2. Resident Trust Account:
   1. Set-up RTA in Point Click Care for new residents
   2. Assist residents with their personal spending accounts; making deposits, provide cash withdrawals or writing checks
   3. Ensure posting to accounts and reconcile monthly
   4. Enter Hair Care, telephone, cable, any insurance premiums into Point Click Care
   5. Inform beautician of account status weekly
   6. Submits monthly status report on Medicaid Residents to Administrator/Corporate Billing
3. Medicaid:
   1. Educate the resident/family on requirements to apply for Medicaid; assists with process as needed
   2. Assist with scheduling/rescheduling appointments for Medicaid applications, as well as sending information to Corporate Office and Medicaid Done Right.
   3. Monitor private pay residents and when send referral to Medicaid Done Right when Medicaid will be needed /or Level of Care to Medicaid
   4. Track progress of Applications by checking website for approval
   5. Send requests to Social Security to move direct deposit to BLC
   6. Have forms completed for BLC to become responsible payee
   7. Management of Medicaid Done Right at facility
   8. MCD Recertifications.
4. Accounts Payable:
   1. Collects, codes and processes accounts payables in a timely manner.
   2. Oversight DocLink/paper invoice to DocLink.
   3. Maintains departmental spend down reports in the appropriate operational folder
   4. Collaborates with Corporate Office Accounts Payable to assure invoices are processed in a timely manner.
   5. Financial statement management to budget
5. Admissions Director Backup when out of Facility:
   1. Managed Care updates
   2. Admission packet signing
   3. NOMNC issuance
6. Miscellaneous
   1. Review correspondence received and forward to appropriate department if needed

KNOWLEDGE, ABILITIES AND SKILLS

Has strong organizational and time management skills and the ability to prioritize responsibilities. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to read, analyze and interpret journals, financial reports and legal documents. Ability to apply mathematical concepts such as fractions, percentages, ratios and proportions to practical situations. Working knowledge of various software programs such as Microsoft Office products including Word, PowerPoint, and Excel.