Warranty Claims Specialist (Hybrid Work Schedule)

Position at Parts Town

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

Our Warranty ClaimsSpecialist (internallyknown as Warranty Wizards)supportour customers and manufacturers by providing an exceptional customer experience throughout the entire warranty process.  Working closely with the customer support team and Fulfillment Center, this specialist is responsible for ensuring all warranty claims are submitted promptly. If you’re courageous and it’s your destiny to become a Warranty Wizard, apply today! 

A Typical Day

• Working with customer support team, customers and Manufacturers on warranty process and transferring that information to a variety of different forms and portals for payment
• Generate account adjustments and warranty invoices in the company’s ERP system (Syspro)
• Learn and comprehend defective part process to address customer and manufacturer questions
• Transfer tech service calls and corresponding invoice into warranty websites
• Interpret and process warranty and defective part documents
• Produce monthly Warranty spreadsheets in Excel
• Deliver exceptional customer service through phone calls and e-mails to internal teams, our customers, and our manufacturer partners

To Land This Opportunity

• You are proficient in Microsoft Office (especially Excel), Esker, Salesforce and Syspro
• You possess stellar customer service and interpersonal skills 
• You enjoy working independently to achieve weekly and monthly deadlines
• You are adaptable and thrive in a fast paced environment (speed and accuracy are a must!)
• You have high attention to detail and strong data entry & organizational skills 
• You’re an all-star communicator and are proficient in both written and verbal English (Spanish is a plus!)You have a quality, high speed internet connection at home
• You have a quality, high speed internet connection at home
• You can work a schedule of M-F 8:00 AM - 5:00 PM with flexibility to adjust to different hours as needed.

About Your Future Team 

As an important part of our culture, we take huge pride in having fun. At Parts Town we are passionate about celebrating anniversaries, enjoy team lunches, giving appreciation, a memorable first day warm welcome, decorate desks and most importantly, we love to spice it up by playing our teams playlists!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported.   We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $41,622.61 – $56,171.25 annually ($20.01 – $27.00 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English | Spanish
E-Verify Right to Work Poster: English | Spanish