Assistant Manager of Clinical Services

Job Description

Job Description

Assistant Manager of Clinical Services (South Region)

Location: South Orange County, CA

Work Arrangement: On-Site (Multi-Location)

Pay Range: $87,000 - $93,000

About This Opportunity

Join our clinical team as an Assistant Manager of Clinical Services and make a meaningful impact on patient care across our adult and pediatric clinics. In this pivotal leadership role, you'll partner with our Manager, physicians, and clinical staff to drive operational excellence, optimize workflows, and ensure exceptional patient experiences. This is an ideal opportunity for a motivated healthcare professional ready to grow into a leadership position while directly contributing to clinical quality and team success.

Work Location

This role supports multiple clinic locations throughout our network. You'll be scheduled at different sites on different days, reporting directly to your assigned clinic location for each shift. This multi-site approach provides valuable exposure to diverse operational environments and the opportunity to build relationships across our entire clinical network.

Key Responsibilities

• Provide operational oversight for clinical services by establishing SMART goals and monitoring key performance indicators to drive continuous improvement
• Develop and implement clinical workflows and operational strategies that enhance productivity, patient satisfaction, and clinical performance
• Maintain smooth daily operations for outpatient services, including patient flow management, appointment scheduling, and clinical workflow optimization
• Ensure compliance with regulatory standards, HIPAA protocols, and patient safety requirements across all clinic locations
• Identify operational inefficiencies and workflow gaps, actively participating in continuous improvement initiatives and process optimization
• Provide direct support and oversight to Licensed Vocational Nurses (LVNs), Medical Assistants (MAs), Technicians, and front office staff
• Support recruitment, onboarding, training, and competency validation for clinical team members
• Lead performance management processes, including coaching, evaluations, and developmental feedback to foster team growth
• Collaborate with medical directors and senior leadership to resolve patient complaints and grievances professionally and compassionately
• Analyze patient satisfaction data and develop improvement initiatives to enhance the overall patient experience
• Interface with hospitals, health plans, IPAs, and external partners to resolve issues and ensure alignment with clinical protocols
• Support leadership in evaluating opportunities for program development, service growth, and expansion into new locations
• Participate in interviewing, hiring, and retention efforts while providing recommendations on employee performance and employment decisions
• Exercise independent judgment in directing daily clinic operations, assigning work, resolving operational challenges, and ensuring appropriate staffing coverage

Required Qualifications

• High School Diploma or equivalent
• Current Basic Life Support (BLS) certification
• 3–5 years of experience in clinical operations, ambulatory care, or practice management
• Working knowledge of clinical workflows, patient flow optimization, scheduling processes, referrals, and EHR systems
• Strong leadership, communication, and problem-solving skills with the ability to support multi-site operations
• Proficiency in healthcare technology systems, including EHR and basic data tracking or reporting
• Ability to work an 8-hour day with prolonged periods of sitting
• Ability to lift up to 15 pounds occasionally

Preferred Qualifications

• LVN or RN license
• Certified Medical Assistant (CMA) credential with 4–6 years of progressive clinical experience, including lead, supervisory, or operational responsibilities
• Minimum 3 years of supervisory experience in a clinic environment
• Cardiology experience or specialty clinic background
• Experience supporting quality assurance, compliance, or regulatory documentation

Why Join Our Team?

We're seeking a dedicated healthcare leader who is passionate about operational excellence and team development. This role offers the opportunity to make a real difference in patient care while building valuable leadership experience. You'll work alongside experienced physicians and clinical staff in a collaborative environment that values continuous improvement and professional growth.

Ready to Apply?

If you're an organized, detail-oriented healthcare professional with a passion for clinical operations and team leadership, we'd love to hear from you. Submit your resume and a brief cover letter highlighting your relevant experience in clinical operations and leadership.