Inside Sales Representative

Inside Sales Administrator

The Inside Sales Administrator supports sales and operations by managing inside sales activities, customer service, order processing, and a variety of administrative tasks. This role serves as a primary point of contact for customers, coordinating closely with sales, engineering, production, purchasing, and shipping to ensure timely and accurate delivery of custom control panels and related components. The position requires strong communication skills, technical aptitude, and the ability to maintain precise records in CRM and ERP systems.

Responsibilities

• Respond to inbound customer inquiries via phone, email, and web leads, providing prompt and professional service.
• Qualify and nurture leads, provide detailed product information, generate accurate quotes, and follow up consistently to close orders.
• Maintain up-to-date pricing, product availability, and lead times, and recommend alternative products or solutions when needed.
• Prepare and send proposals, formal quotations, and sales acknowledgements to customers.
• Upsell related components, maintenance contracts, or expedited services when appropriate to enhance customer value.
• Enter and manage sales orders in ERP systems, verifying part numbers, bills of material (BOMs), and customer specifications for accuracy.
• Coordinate order acceptance, production routing, scheduling, and shipping with production, purchasing, and logistics teams.
• Track order status and proactively communicate any delays, changes, or issues to customers and internal stakeholders.
• Generate and distribute sales documents such as packing lists, invoices, and certificates of compliance.
• Answer inbound calls, respond to web forms and online inquiries, and ensure all customer requests are routed and resolved efficiently.
• Maintain accurate customer records, pricing lists, product files, and quote/order history within ERP and CRM systems.
• Prepare routine reports for management, including sales metrics, backlog summaries, and outstanding quotes.
• Assist with inventory checks, purchase requisitions for common stock items, and vendor follow-up as needed.
• Route technical questions to the appropriate internal resources and ensure timely follow-up.
• Schedule calls, conference calls, meetings, and site visits to support sales and project coordination.
• Collaborate with engineering and estimating teams to clarify specifications, subassemblies, wiring diagrams, and approvals.
• Review customer drawings and documentation for completeness, and escalate technical issues when necessary.
• Support marketing activities by updating product listings and assisting with tradeshow logistics and sales collateral.

Essential Skills

• At least 2 years of inside sales, customer service, or administrative experience, preferably in manufacturing, electrical, or controls industries.
• Demonstrated experience in sales support, order inquiries, customer support, and administrative support functions.
• Proficiency with CRM and ERP systems such as Salesforce, Epicor, NetSuite, or similar platforms.
• Strong skills in MS Office, including Excel, Word, and Outlook.
• Experience with inside sales processes, account management, and basic sales operations.
• Strong verbal and written communication skills with a customer-focused approach.
• High level of attention to detail and organization, with the ability to manage multiple orders and priorities simultaneously.
• Basic technical aptitude to read part numbers, simple schematics, and bills of material (BOMs).
• Problem-solving mindset with the ability to identify issues and escalate appropriately when needed.
• Ability to collaborate effectively with production, purchasing, engineering, and other cross-functional teams.
• Ability to work under deadlines and adapt to changing priorities in a fast-paced environment.

Additional Skills & Qualifications

• Technical familiarity with electrical control panels, PLCs, relays, enclosures, and wiring is preferred.
• Experience supporting marketing activities such as updating product listings and assisting with tradeshow logistics.
• Experience in working with custom or engineered products is beneficial.
• Comfort working in a role that serves as the primary liaison between customers and engineering for quotes, orders, and project coordination.

Work Environment

This is an onsite role in a friendly, "mom-and-pop" style environment that offers a positive and supportive atmosphere. The workspace is often air-conditioned and designed to support focused administrative and sales activities. The schedule is typically Monday through Friday, 8:00 a.m. to 4:30 p.m., providing a stable routine with weekends off. The company is fast-growing and works on a wide range of projects, from local wastewater facilities to national retail accounts, creating a dynamic and varied workload. Inside sales plays a crucial role as the primary liaison between customers and engineering, contributing directly to the success and growth of the business. A commission structure is available upon conversion to a permanent role, offering additional earning potential aligned with performance.

Job Type & Location

This is a Contract to Hire position based out of Clearwater, FL.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Clearwater, FL.

Application Deadline

This position is anticipated to close on Oct 22, 2026.