Sr. ServiceNow Developer

Job Description

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Title: Sr. ServiceNow Developer

Location: Reston, VA20191 (Hybrid)

Duration: 9 Months Contract + Extension

Job Description:Terms of Employment:

• Duration: 9 Months, W2 contract (High possibility of extension)
• Work Location: Hybrid (Reston, VA; expected on-site approximately twice a month for planning sessions)
• Candidates must reside local to DMV area

Overview:

• Join a prominent organization as a Senior ServiceNow Developer contributing to high-impact platform solutions. In this role, you will lead feature development across dedicated Customer Service Management (CSM) scoped applications servicing dual fulfiller groups. You will play a key role in expanding CSM service portals, leveraging UI Builder for workspace customizations, and connecting services to ITSM and external endpoints.

Key Responsibilities:

• Design, develop, and maintain features within ServiceNow CSM scoped applications (Contact Center and FEP Hub).
• Utilize UI Builder to customize and configure shared out-of-the-box CSM/FSM workspaces to support cohabitating applications.
• Build and enhance the unified CSM Service Portal submitter experience.
• Develop integrations between CSM modules, ITSM frameworks, and external web services using Integration Hub and custom spokes.
• Participate in Agile sprint planning (every 2 weeks) and Program Increment (PI) planning cycles.
• Collaborate with technical leads and business stakeholders to evolve application feature roadmaps across platform upgrades.

Required Qualifications:

• Minimum 5 years of hands-on ServiceNow Development experience.
• Proven experience developing within the ServiceNow Customer Service Management (CSM) module.
• Direct hands-on experience using UI Builder to configure ServiceNow Workspaces.
• Strong expertise in JavaScript, Flow Designer, Playbooks, and Service Portal development.
• Proficiency in building REST/SOAP web service integrations and navigating ITSM platform hand-offs.
• Ability to attend an in-person final round interview and work on-site in Reston, VA twice a month.

Preferred Qualifications:

• Certified Application Developer (CAD) or CSM-specific ServiceNow micro-certifications.
• Hands-on experience with ServiceNow Integration Hub and spoke development.
• Familiarity with recent ServiceNow platform releases such as Zurich or Australia.
• Experience within healthcare or related regulated industry environments.

Certifications:

• ServiceNow Developer Certification is a MUST
• ServiceNow Admin Certification - is a Plus

Sincerely,

Preetam Raj

Lead Technical Recruiter

nTech Workforce Inc.

D: View phone number on ziprecruiter.com

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preetam(at)ntechworkforce(dot)com