Hotel Dispatcher (Union) (MGM National Harbor)

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The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

A Hotel Dispatcher is responsible for coordinating and facilitating communication between various hotel departments to ensure efficient service delivery. They prioritize and dispatch service request from guest and internal staff, optimizing scheduling and allocating tasks based on urgency. Through effective coordination, a hotel dispatcher contributes to the seamless operations of the hotel, enhancing the overall guest experience by promptly addressing requests and maintaining a high level of service efficiency.

THE DAY-TO-DAY:

• Service Request Coordination : Receive and prioritize service requests from guests and hotel staff, including housekeeping, maintenance, and other services.
• Communication Management : Serve as a central point of contact for communication between guests, hotel staff, and external service providers. Relay information clearly and promptly to ensure effective coordination and resolution of service-related matters.
• Logistics and Scheduling: Coordinate schedules of housekeeping, maintenance, and other service personnel to optimize workflow. Assign tasks based on workload, urgency, and staff availability.
• Problem-Solving : Own all request and complaints by resolving issues immediately and following up to ensure the guest's satisfaction.
• Documentation and Reporting : Maintain detailed records of service requests, dispatch activities, and resolutions. Generate reports on service performance, response times, and other key metrics to assess and improve efficiency.

THE IDEAL CANDIDATE:

• High School Diploma or equivalent.
• Flexible schedule to include varied shifts, weekends, and holidays.
• Possesses strong verbal and written communication skills.
• Enjoys helping others and likes to make a good impression.
• Can handle multiple tasks at one time.
• Has a customer centric approach.
• Excellent problem solver who demonstrates composure under pressure.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!