Account Manager

Job Description

The Account Manager oversees all janitorial and facility cleaning operations for a distribution center environment. This role is responsible for managing cleaning teams, maintaining safety and sanitation standards, ensuring client satisfaction, controlling labor and supply costs, and coordinating daily operational activities to support a clean, safe, and efficient warehouse operation.

Compensation: $80,000 per year salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Shift: Monday - Friday from 8:00AM - 5:00PM EST (will include weekend shifts too)

Benefits: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management.

Responsibilities

Operations Management

• Oversee daily cleaning operations within the distribution center, including warehouse floors, offices, restrooms, breakrooms, dock areas, and common spaces.
• Ensure all cleaning services are completed according to contract specifications, company standards, and client expectations.
• Develop and manage cleaning schedules for day, evening, and overnight shifts.
• Conduct regular inspections and quality audits to maintain cleanliness standards.

Client Relationship Management

• Serve as the primary point of contact for the client and facility leadership.
• Conduct routine meetings with client representatives to review performance, address concerns, and identify improvement opportunities.
• Respond promptly to service requests, emergencies, and operational issues.
• Maintain strong customer satisfaction and retention.

Staff Supervision

• Recruit, train, schedule, and supervise janitorial supervisors and cleaning staff.
• Monitor employee performance and provide coaching, corrective action, and recognition when appropriate.
• Ensure proper staffing levels to meet operational demands.
• Promote a positive and safety-focused work environment.

Safety & Compliance

• Ensure compliance with OSHA regulations, site safety protocols, and company policies.
• Conduct safety training and toolbox talks regularly.
• Monitor proper handling and storage of chemicals and cleaning equipment.
• Maintain documentation related to inspections, incidents, and compliance requirements.

Inventory & Budget Management

• Manage inventory of cleaning supplies, chemicals, and equipment.
• Control labor and operational costs while maintaining service quality.
• Track usage and order supplies as needed.
• Assist with budgeting, forecasting, and monthly reporting.

Reporting & Communication

• Prepare operational reports, staffing updates, inspection results, and KPI metrics.
• Communicate effectively with upper management and client stakeholders.
• Maintain accurate records of attendance, training, incidents, and service performance.

Qualifications

• High school diploma or GED required; associate's or bachelor's degree preferred.
• 3–5 years of experience in janitorial management, facility services, or warehouse cleaning operations.
• Experience managing teams in a distribution center, warehouse, or industrial environment preferred.
• Strong leadership and organizational skills.
• Knowledge of cleaning procedures, equipment, and safety regulations.
• Ability to work flexible hours, including nights and weekends if needed.
• Proficiency in Microsoft Office and reporting systems.

Skills & Competencies

• Leadership and team management
• Customer service and relationship building
• Problem-solving and decision-making
• Time management and multitasking
• Budget and inventory control
• Safety and compliance awareness
• Strong verbal and written communication

Performance Metrics (KPIs)

• Client satisfaction scores
• Inspection and audit results
• Labor cost management
• Employee retention and attendance
• Safety incident reduction
• On-time completion of cleaning schedules
• Supply cost control

Work Environment

• Distribution center / warehouse setting
• Exposure to industrial cleaning equipment and chemicals
• Walking, standing, bending, and lifting may be required
• Fast-paced operational environment

About Us

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call View phone number on click.appcast.io. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now. For more information, visit

Job Info

• Job Identification 158759
• Posting Date 06/29/2026, 07:42 PM
• Job Schedule Full time
• Locations Perryville, MD, United States
• Job Category Facilities
• Work Days Full Time, Including Weekends
• Workplace On-site