Specialty Intake Specialist

Job Description

Job Description

Join Our Team

Remote- must be close to Fisherville office for 2 weeks in person training 

At Valley Vital Care, we're committed to delivering exceptional infusion and specialty pharmacy services while providing an outstanding patient experience. We're looking for detail-oriented, customer-focused Intake Specialists to help ensure every patient's journey begins with a seamless referral process.

Whether you're starting your healthcare administrative career or you're an experienced intake professional, we offer opportunities to learn, grow, and make a meaningful impact every day.

Position Summary

The Intake Specialist serves as the front door of the patient journey by transforming referrals into clean, complete, and ready-to-treat patient starts. This role partners closely with provider offices, pharmacy, authorization teams, and patient care coordinators to ensure referrals move efficiently while maintaining accuracy and compliance.

What You'll DoAc

• Process incoming patient referrals accurately and efficiently
  
• Enter patient demographics and referral information into company systems
  
• Review referrals for completeness and obtain missing documentation
  
• Register new patients and create therapy records
  
• Communicate with physician offices regarding referral requirements
  
• Coordinate referrals with pharmacy, benefits, and authorization teams
  
• Track referral-to-start timelines and proactively remove delays
  
• Maintain accurate documentation and patient records
  
• Escalate complex or incomplete referrals appropriately
  
• Deliver outstanding customer service to patients, providers, and internal teams
  

• 3+ years of healthcare intake, referral management, or specialty pharmacy experience
  
• Experience training or mentoring team members
  
• Demonstrated process improvement and quality leadership
  
• Advanced knowledge of referral management and patient onboarding
  
• Ability to independently manage referral workflows
  
• Strong documentation and provider communication skills
  
• Infusion, specialty pharmacy, or biologics experience preferred
  

Preferred Qualifications

• Healthcare intake experience
  
• Referral coordination
  
• Medical terminology
  
• Electronic Medical Records (EMR/EHR)
  
• Prior authorization knowledge
  
• Specialty pharmacy or infusion experience
  
• Insurance verification
  
• Patient registration
  
• Provider relations
  
• Excellent customer service skills
  
• Strong multitasking and organizational abilities
  

Why Valley Vital Care?

• Competitive compensation
  
• Performance bonus opportunities
  
• Comprehensive benefits package
  
• Career advancement opportunities
  
• Collaborative and supportive team environment
  
• Ongoing training and professional development
  
• Opportunity to make a meaningful impact on patients' lives every day
  

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