OPERATIONS MANAGER

Job Title

Supervises subordinates and develops, recommends and enforces operating and administrative procedures. Effectively oversees the daily operations by providing and ensuring quality service to patrons in accordance with AF Standards. Oversees work performed is in compliance with established policies and procedures. Supervises the Food and Beverage operation. Oversees the Club workforce by maintaining personnel records, providing on-the-job training and administering employee counseling and/or disciplinary actions. Consistent with operational requirements, plans and delegates duty assignments. Provides supervision, training and oversees booking, catering and coordination of events. Develops budgetary data, evaluating financial statements, and actions/changes are accurately prepared with final review of Community Services Flight Chief. Ensures accuracy of daily reports, daily profit and loss. Reviews the accuracy of monthly inventory and maintains financial records and other data. Conducts surprise cash counts and maintains necessary suspense controls. Oversees and verifies all time, attendance and payroll records. Designated as alternate building custodian. Serves as the Entertainment Programmer who is responsible for the planning, organizing and implementation of club recreational, entertainment and special event programs. This includes recurring and non-recurring activities, special events and joint community undertakings to make maximum use of facilities, services, and other resources. Represents and promotes club activities, events and programs to various gatherings of duty members and civilian employees. Plans, directs, organizes, develops and implements the Club Marketing Operations Plan and Marketing Actions Plan. Acts as liaison with the Marketing and Publicity offices. Coordinates and manages all administrative requirements for the successful completion of programs. Conducts regular meetings with staff to ensure all aspects of support for programs will be sufficient to include procurements, all support duties by the clubs, commercial sponsorship, and marketing. Arranges for supplies and timeflow to be accomplished during scheduled activities. Provides instructions and guidance to all club staff members on functions taking place ensuring club rules, regulations and established procedures are adhered to. Develops inputs of clubs programs for inclusion in the Luke Events.com monthly publication and newspaper insert. Accounts for funds and makes recommendations for improvements. Tracks and analyzes expenditures and assures accounting of all funds and assets. Maintains records and compiles data for reports. Follows all Air Force regulations in the procurement of equipment, supplies and entertainment. Assures patron satisfaction by resolving complaints and other customer problems.