Business Analyst

Business Analyst - Learning Management System (LMS) Implementation
Project Overview
The Department of Public Safety Standards and Training (DPSST) serves Oregon's public safety community, including police, corrections, fire, parole and probation, and emergency medical dispatch. Its mission is to promote excellence in public safety by providing high-quality training and by developing and upholding professional standards for police, fire, corrections, parole and probation, and telecommunications personnel. DPSST also licenses private security professionals and private investigators in Oregon.
DPSST is a multidisciplinary public safety learning institution that currently lacks the modern technological tools needed to efficiently create, manage, and deliver learning materials. Existing systems for managing training resources, curriculum, and instructional content are outdated, do not support distance learning, and no longer meet the evolving needs of DPSST students and stakeholders. To address these challenges and support more flexible, accessible, technology-driven training models, DPSST received funding in the 2025-2027 biennium to procure and implement a modern Learning Management System (LMS).
Position Summary
We are seeking an experienced Business Analyst (BA) to support the procurement and implementation of a new Learning Management System (LMS) for a public safety training institution. This role will play a critical part in ensuring the selected LMS integrates effectively with existing systems, supports operational workflows, and meets compliance and reporting requirements.
The BA will work closely with the project manager and stakeholders across training, operations, IT, and administration to analyze current processes, define future-state workflows, and translate business needs into clear, actionable requirements.
This full-time role averages 40 hours per week, with hours adjusted as needed but not exceeding 40 hours. The estimated project duration is approximately 12 months, though it may be extended if necessary or completed sooner.
Key Responsibilities
Stakeholder Engagement & Facilitation
The BA will facilitate discussions with instructors, administrators, IT personnel, compliance officers, and leadership to ensure all operational, training, and reporting needs are fully understood and captured. They will be responsible for the following activities:
Identify and engage stakeholders across departments including training, operations, IT, and compliance
Lead workshops, interviews, and working sessions to gather input and build consensus
Surface and resolve conflicting requirements and priorities
The BA will work with stakeholders to map current processes and design future-state workflows. They will identify gaps, recommend operational improvements and optimization opportunities. They will be responsible for the following activities:
Current State Analysis
Document existing training processes, systems, and workflows
Analyze current methods for course delivery, certification tracking, and compliance reporting
Identify inefficiencies, risks, and opportunities for improvement
Future State Design
Define desired future-state processes supported by the LMS
Develop process maps, use cases, and user journeys
Ensure alignment with operational realities, including shift-based work environments and certification requirements
Systems & Integration Analysis
The BA will analyze existing systems, data flows, and interfaces to ensure smooth integration between the LMS and tools such as HR systems, registration platforms, certification tracking, and digital content repositories. They will work closely with IT and the project manager to translate business needs into technical specifications that guide vendor and internal development work. They will be responsible for the following activities:
Inventory systems that will interface with the LMS (e.g., HRIS, records systems, scheduling, identity management)
Define data flows, system interactions, and integration points
Collaborate with technical teams to assess integration feasibility and constraints
Identify system dependencies and risks
Requirements Management
The BA will document and validate business needs, functional requirements, and technical specifications for the LMS. They will be responsible for the following activities:
Elicit, analyze, and document business and technical requirements
Develop functional and non-functional requirements, including security and compliance needs
Maintain a requirements traceability matrix
Support prioritization and validation of requirements with stakeholders
Procurement & Vendor Evaluation Support
The BA will assist in preparing procurement documentation, evaluating vendor proposals, and ensuring requirements are accurately represented. Supports implementation planning, including readiness assessments, risk identification, and validation of vendor deliverables against agency needs. They will be responsible for the following activities:
Contribute to development of RFP documents and evaluation criteria
Participate in vendor demonstrations and solution evaluations
Assist in scoring vendor responses based on organizational needs
The BA will assist with assessing and preparing DPSST for LMS adoption. They will assist with organizational change management planning and help prepare for implementation. They will be responsible for the following activities:
Impact Assessment & Change Support
Assess the impact of the LMS on business processes, roles, and policies
Identify organizational readiness considerations
Collaborate with change management and training teams as needed
Implementation Support
Provide requirements clarification during system configuration and development
Support user acceptance testing (UAT)
Assist in resolving gaps between business needs and system capabilities
Required Qualifications
Bachelor's degree in business administration, Information Systems, or related field (or equivalent experience)
3-7+ years of business analysis experience on complex system implementation projects
Demonstrated experience analyzing system integrations and data flows
Experience working in public sector, public safety, or highly regulated environments
Strong documentation and requirements management skills
Preferred Qualifications
Familiarity with compliance-driven training environments
Experience supporting RFP or procurement processes
Knowledge of identity management, or records management systems
Certification such as CBAP, CCBA, or PMI-PBA
Experience with LMS implementations or enterprise training systems
Key Skills & Competencies
Strong analytical and problem-solving skills
Ability to translate business needs into technical requirements
Excellent facilitation and stakeholder engagement skills
Process modeling and documentation (e.g., workflow diagrams, use cases)
Effective communication across technical and non-technical audiences
Ability to work independently and manage multiple priorities
Deliverables
Current-state and future-state process documentation
System and data flow diagrams
Requirements documentation and traceability matrix
Integration inventory and analysis
Gap analysis
Test plans
Benefits Management Plan
Position Details
This position will primarily work remote. This contracted position will be issued a cell phone, and laptop.
Initial travel to the DPSST campus is required to receive a laptop and cell phone, after which the position will be primarily remote.
Work Arrangement: [On-site / Remote]
Reports To: Program Lead, Gerod Rayburn and Project Manager, Trish Coloma
The final candidate will be subject to a background check including fingerprinting. Adverse information will be reviewed and may result in withdrawal of the contract.