Technical Support Representative

Client SupportIdentify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.Role Responsibilities:Provide basic technical support to Clients. Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems.Requirements:3 - 5 years of related work experience, or an equivalent combination of education and experience.3 - 5 years of customer service experience.Excellent communication skills.The ability to work in a team environment and commit to a flexible work schedule.Preferences (not required):3-5 years technical experience a plus.Previous experience troubleshooting desktop, printer and notebook issues.Very strong user and support of MSOffice.Intake QuestionnaireSupporting local users at the Greensburg, PA facility with laptops, printers, warehouse Android devices.Logging tickets for work performed.Warehouse, Stock Yards and office cubicle environment.Moves throughout the building to assist users.Goes into the warehouse wearing vest and steel toes shoes for printer maintenance.Software Systems ProficiencyAbility to install, configure, troubleshoot, and maintain operating systems issues.Knowledge of user profiles, permissions, registry, and system recovery tools.Experience with imaging and deployment toolsHardware and Peripheral TroubleshootingHands-on experience diagnosing and repairing desktops, laptops, printers, scanners, and mobile devices.Understanding of BIOS/UEFI, hardware drivers, and firmware updates.Ability to replace hardware components and manage inventory.Networking FundamentalsBasic knowledge of TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.Ability to diagnose connectivity issues and work with networked devices.Understanding of remote desktop tools (e.g., RDP, Teams, LogMeIn).Soft Skill RequirementsStrong Communication SkillsPatience / Empathy (enterprise support)Problem-Solving / Critical ThinkingEducation and Certification RequirementsBachelor's preferred but not required.A+ or any Microsoft certification is preferred.CompensationThe pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.