AUTOMOTIVE SERVICE ADVISOR

Greet customers promptly and professionally, in person and by phone Build trust by actively listening to customer concerns and vehicle history Accurately document customer concerns and create detailed repair orders Perform walk-arounds and digital vehicle inspections when applicable Present maintenance and repair recommendations clearly and confidently Educate customers on vehicle condition, safety concerns, and future needs Obtain repair authorizations and manage approvals efficiently Communicate technician findings and diagnostic results to customers Coordinate workflow between technicians and management Schedule appointments and manage repair timelines Provide consistent status updates to customers Handle customer questions, objections, and concerns professionally Close repair orders, review invoices, and ensure accuracy Follow up with customers after service to ensure satisfaction Strong automotive knowledge of maintenance, repairs, and diagnostics Excellent verbal and written communication skills Strong sales skills with an ethical, customer-first approach Ability to explain technical information in easy-to-understand language Highly organized with strong attention to detail Ability to multitask and prioritize in a fast-paced environment Strong computer skills and experience with shop management software Professional appearance and positive attitude #J-18808-Ljbffr